PRE-SALES SOLUTIONS ENGINEER
Location: REMOTE / HYBRID — Toronto, Ontario
Employment Type: Full-time
Reports to: Co-founder / Head of Sales
Help us define a new category. pivot is the AV lifecycle management platform changing how AV teams keep boardrooms, classrooms, and operations centers running — and we need a Pre-Sales Solutions Engineer to anchor the technical side of our sales motion.
ABOUT PIVOT
pivot is the world's most efficient AV lifecycle management platform. We give AV Service Providers and Client AV Teams a single pane of visibility (UC, AV, Network), a single source of truth for asset and IoT data, and automated, AI-assisted workflows that maximize system uptime. Built by integrators for integrators, we're a 20-person team scaling fast with a real product, a growing customer base, and a category-defining opportunity ahead.
Learn more at pivotnow.ca.
THE ROLE
As our Pre-Sales Solutions Engineer, you are the technical anchor in every deal. You partner with our Account Executive on direct sales and with our channel partners — integrators and service providers selling pivot into their own customer base — on partner-led deals. Your job: increase technical sales capacity and convert more trials into closed-won.
pivot is net-new functionality in the AV operations world — we don't replace an existing tool, we change the way AV teams work. Most prospects are technical (AV operations leaders, support managers, engineering, IT), and you'll be the person they trust for a straight technical answer.
WHAT YOU'LL DO
- Lead deep, workflow-driven product demos tailored to AV operations, support, engineering, and IT/InfoSec stakeholders
- Own customer trials end-to-end — scoping, success criteria, configuration, and driving to a clear go/no-go decision
- Run technical discovery to surface fit, blockers, and integration requirements early in the cycle
- Lead responses to security questionnaires, architecture reviews, and InfoSec evaluations
- Manage integration conversations across CRM, ERP, PSA, ticketing, ServiceNow CMDB, APIs, and webhooks
- Represent pivot at ~5 industry trade shows per year and hand off signed customers cleanly to Customer Success
- Feed structured product signal back to our Product team with the context to act on it
WHAT YOU BRING
- Software/SaaS background with strong, credible technical demo skills
- Experience running customer trials or POCs to a clear go/no-go decision
- Fluency in REST APIs, webhooks, authentication, and SaaS integration patterns
- Comfort with enterprise security questionnaires and architecture conversations
- Strong written communication — trial plans, technical summaries, InfoSec responses
- Commercial awareness — you can tell when a technical issue has become a deal risk and act on it
- Calm, credible presence with senior technical and operational stakeholders
WHAT SETS YOU APART
- Experience selling into AV, IT operations, managed services, or UC environments
- Familiarity with AV manufacturers (Crestron, Shure, Biamp, QSC, Aver, Logitech) and meeting-room platforms (Microsoft Teams Rooms, Zoom Rooms, Webex Rooms, BYOD)
- Working knowledge of ServiceNow, including CMDB concepts
- Channel partner enablement experience — supporting integrators and service providers as a route to market
WHAT WE OFFER
- Competitive base + variable comp and meaningful equity in an early-stage SaaS company
- Extended Health Benefits
- Remote/Hybrid Working Environment
- Exciting opportunities for professional development
- Direct partnership with the founders on a category-defining product, with clear scope and clean handoffs
Ready to anchor the technical sales motion at a fast-moving, integrator-built SaaS company? Apply now!
Benefits:
- Extended health care
- Paid time off
- Stock options
- Work from home
Work Location: Remote
