Job Posting
Administration and Employment Consultant Support
Title: Administration and Employment Consultant Support
Location(s): Ottawa, ON (Primarily Kanata)
Salary: $53,633.18 - $60,705.12 per annum/hour **based on work experience
Hours: 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks)
Employer: John Howard Society of Ottawa
How To Apply: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/
Closing Date: Friday, June 12th, 2026
About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.
About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.
About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.
About the role:
As an integral member of the team, you will often be the first point of contact, whether in person, over the phone or via email, for many of the John Howard Society’s clients and community partners. This position works collaboratively within Community Employment Resource Centre (CERC) location, which is an Employment Ontario service provider. This role will greet all visitors and help clients navigate through registration and services throughout the office. In addition, the role will manage correspondence in the corporate email inbox, schedule appointments, maintain calendars, make photocopies, monitor office supplies, supervise placement students, and work closely with the team as tasks and projects arise.
As the successful candidate, you will have:
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Excellent client facing approaches, including providing warm reception to all clients regardless of their barriers;
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Understanding of, and experience working with, clients that struggle with multiple barriers (mental health, criminality, substance use);
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An outgoing, innovative, enthusiastic, and passionate personality to assist others;
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Strong organizational, time management, and administrative skills;
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Ability to use sound judgement and common sense;
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Strong verbal and written communication skills;
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Knowledge of social, environmental, employment and cultural issues affecting vulnerable individuals in our community;
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High level of computer proficiency (MS Office, Excel, Office 365 Team, SharePoint, etc.), Experience with CaMS and CaseFLO a strong asset;
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Bilingualism in English and French.
You’ll also be prepared to:
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Work on-site full time (Monday-Thursday 9am-5pm and Friday 8am-4pm);
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Answer all incoming calls, transfer calls and/or take messages;
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Monitor and respond to general inquiries in the corporate email address;
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Greet customers, vendors and community partners professionally;
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Register clients for services for CERC and the Hire Power program, confirming eligibility and triaging to appropriate program;
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Enter client information into CaseFLO to create profiles and schedule appointments;
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Schedule appointment timeslots for social assistance referrals;
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Monitor office supplies and maintain order in the copier/mailroom spaces;
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Manage room bookings for the office, coordinating with internal and external staff;
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Supervise placement students in the Resource & Information area;
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Obtain and pass a Level 2 Police Records Check;
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Overflow client casework and intakes as needed and other duties as assigned.
You’re a fit with our organizational culture, if you mirror our values in the way you work:
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You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches.
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Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
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Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
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You work in a way that helps employees and clients live their strengths and reach their potential.
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Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.
You’re a fit with our organizational culture if you believe:
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In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment.
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In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.
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That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.
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In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
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In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.
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