Overview
We are seeking a dynamic and customer-focused Sales Associate to join our retail team. The ideal candidate will possess excellent communication skills, a passion for technology and products, and the ability to provide exceptional customer service. This role offers an exciting opportunity to engage with customers, demonstrate products, and contribute to the overall success of our store. Bilingual and multilingual skills are highly valued to serve a diverse clientele effectively.
Job description
Requirements:
- Greet customers warmly and assist them in finding products that meet their needs
- Conduct product demonstrations and explain features to enhance customer understanding
- Engage in upselling techniques to maximize sales opportunities
- Manage point-of-sale (POS) transactions, including cash handling and processing payments accurately
- Maintain merchandising standards and ensure displays are attractive and organized
- Provide excellent customer service by addressing inquiries, resolving issues, and offering product recommendations
- Keep track of inventory levels and assist with stock replenishment as needed
- Utilize organizational skills to manage time efficiently during busy periods
- Uphold phone etiquette when handling inquiries via phone or online communication channels
- Successfully achieving your training points within the appropriate time given. This involves online training, practical role plays and learning while working
- Adequately prepare bikes that are booked for service for our mechanics
- Take accountability of customers journey from compiling quotes, following up and converting to sales and after sales care.
- Reach individual and stores monthly and annual sales targets
- Update your training on new model bikes, clothing, components and technology
- Actively participate in daily meetings and end of day debriefs
- Diagnosing bicycles following our assessment checklist
- Booking bicycles in for service
- Assembling new bicycles to be put on the floor, when the sales floor is quiet
- Approach challenges with an optimistic, solution-drive attitude
Qualifications
- Previous experience in retail sales, technology sales, or customer service is preferred
- Strong communication skills in English; bilingual or multilingual abilities are a plus
- Familiarity with POS systems, cashiering, and basic math for handling transactions accurately
- Knowledge of merchandising, product demos, and upselling techniques is advantageous
- Excellent organizational skills with the ability to manage time effectively in a fast-paced environment
- Demonstrated ability to provide exceptional customer service and maintain professionalism at all times
- Ability to work flexible hours, including evenings or weekends if required
Join our team and be part of a vibrant retail environment where your sales skills and enthusiasm can make a difference!
Pay: $20.00-$25.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
Work Location: In person
