We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Program Managers ensure the alignment and success of multiple product programs by coordinating between different product teams, aligning with strategic business objectives, and providing oversight on task management and reporting. Collaborates closely with the CTO and supports the wider product and engineering organization to ensure synchronization, clear communication, and efficient execution of the organization’s strategic vision.
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Strategic Alignment: Ensures that all product initiatives align with the company’s strategic objectives and overarching vision.
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Program Coordination: Oversees multiple cross-functional product teams and coordinates their efforts to ensure smooth and timely program execution.
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Task Management and Reporting: Works closely with the CTO to manage tasks, track progress, and provide comprehensive reporting.
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Impediment Resolution: Identifies and addresses impediments impacting multiple teams or the broader program. Escalates when needed.
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Stakeholder Communication: Provides proactive visibility into program targets, commitments, and progress to both internal stakeholders and, when relevant, external partners or clients.
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Cross-Team Dependency Management: Tracks and manages dependencies between teams to ensure seamless execution.
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Continuous Improvement: Facilitates discussions and retrospectives to drive operational excellence and continuous improvement across product teams.
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Team Building and Culture: Helps teams celebrate wins. Advocates for a culture of cross-team collaboration, team-driven decision-making, and commitment. Orchestrates team-building events and activities to enhance team dynamics.
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Strong understanding of large-scale software systems and their lifecycle from ideation to deployment and scaling.
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Comprehensive grasp of go-to-market methods, metrics, and strategies.
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Familiarity with the roles and responsibilities across a product organization, including product managers, designers, engineers, QA, devOps, and marketers.
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Experience in coordinating and managing multiple product initiatives or teams simultaneously.
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Proven track record in strategic planning and execution.
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At least 3 years of experience in the product or engineering organization of a company using common Agile methods (Scrum, Kanban, XP).
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Experience with SaaS / Product Project Lead / Management
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The mindset of project manager (PMP) that understands we are building a generative culture focusing on outcomes, not outputs.
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Minimum Processor: Intel i5 or equivalent Ryzen 5 * Minimum of 8GB Ram
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Minimum of 250GB HDD
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Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License
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Windows OS build model 21h2 and up. (IT will perform an upgrade to your device)
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Sound card and video card (built-in is okay) *
- Minimum 19" of Monitor, preferably 22'
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Headset (USB type)
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Internet Speed at least 25MBPS or higher
- ***Mac Os, Macbooks are not qualified
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
