Join a FAST-paced wood recycling company with many opportunities for growth. You will be working Monday through Friday from 7am to 4pm. This is a great opportunity for exposure to small business administration as well as the opportunity for independence and growth. If you would like to be part our advancement in an industry that is thriving, then we would like to hear from you.
Principal Duties and Responsibilities
- Ensure all emails are pushed out within 20 minutes of being received or less.
- Ensure all emails requesting information or confirmation have received a reply.
- Flag any emails for follow up with the corresponding team member to ensure a reply is being worked on.
- Review and book delivery appointments as required.
- Track company drivers with navigation software and manage their time on customer’s site.
- Provide Excellent Customer Service.
- Respond to customer emails/requests where possible to help alleviate trucking volumes to the team.
- Review all rates are corresponding with the accountant and customer will be charged accordingly.
- Relay work orders, messages, and information to or from customers and drivers
- Manage transportation database reflecting time efficiency while keeping drivers within their working hours.
- Manage the trailer Commercial Vehicle Inspection Program schedule.
- Receive and process transportation requirement requests from customers.
- Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
- Participates in other initiatives, project, and duties as assigned.
- Works closely with Sales to handle customer concerns
Experience:
- 1+ years of experience in customer service role in a logistics, transportation, or warehouse environment.
Education/Certifications:
- High school diploma required, training or post-secondary courses.
Knowledge, Skills & Abilities:
- Demonstrates that external (or internal) customers are a high priority.
- Excellent telephone etiquette.
- Skilled at providing exceptional service over the phone and email.
- Identifies customer needs and expectations and responds to them in a timely and effective manner.
- Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.
- Prioritizes workflow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
- Must be pro-active and detail-oriented with a high level of accuracy.
- Must have excellent attendance.
- Works effectively as part of a team.
- Proficient in Microsoft Office with an emphasis on Word, Excel, and Outlook.
· Must have a positive personality and enjoy problem solving
Job Type: Full-time
