Why Work for A.C. Americas
A.C. Americas is a community of innovators, problem-solvers, and industry experts—all passionate about lighting, audio, and video technology. Our team thrives in a dynamic, collaborative environment where creativity meets cutting-edge technology. We believe in investing in our people, offering opportunities for growth, competitive benefits, and an inclusive culture that values both professional excellence and personal well-being.
If you’re ready to join a team that’s shaping AVL’s future, contact us.
To be considered for this position, please be sure to:
- Complete this survey: https://go.cultureindex.com/p/PUBJN8FzwQ
- Attach a copy of your resume to the completed survey and indicate the position you are applying for
The Product Specialist supports the sales team, customers, and internal stakeholders by providing technical expertise, product guidance, and training across the brand’s portfolio.
This role focuses on day-to-day execution, including answering technical questions, supporting system design recommendations, assisting with demos, training, events and ensuring accurate product knowledge across the organization.
Working closely with the Brand Manager, this position helps drive product adoption and customer success while maintaining a high level of responsiveness and technical accuracy.
Role & Responsibilities
- Maintain strong relationships and consistent communication with both internal sales teams and external customers.
- Serve as a technical resource for internal staff, supporting day-to-day product questions, system design discussions, and solution guidance.
- Work closely with the Brand Manager to support ongoing initiatives, customer engagement, and overall product strategy execution.
- Provide regular feedback to the Brand Manager on customer needs, internal challenges, common support trends, and emerging market opportunities.
- Maintain up-to-date knowledge of the products, technologies, and product lifecycles, including new releases, updates, and discontinuations.
- Support the identification of development opportunities through both customer interaction and internal team feedback.
- Assist the Brand Manager in preparing reports, system designs, specifications, and supporting technical documentation.
- Work closely with Sales, Marketing, and the Brand Manager to support sales efforts and increase product awareness across both external markets and internal teams.
- Support internal education by helping train and enable the sales team on brand products, workflows, and best practices.
- Provide technical assistance, training, and support related to product configuration, troubleshooting, firmware updates, and best practices.
- Utilize available tools and technologies to improve efficiency, visibility, and communication across teams.
- Organize, support, and participate in virtual and in-person events, including webinars, trainings, internal sessions, and customer meetings.
- Support tradeshow and event execution, including demo preparation, on-site support, and customer engagement.
- Provide guidance and training, as needed, for assigned products to both internal teams and customers.
- Participate in on-site support at dealer locations, customer facilities, and tradeshows, including demos, training sessions, and direct customer interaction.
Qualifications & Education Requirements
- Post-secondary education in a relevant field (Audio, Video, Lighting) or equivalent hands-on industry experience.
- 2-5+ years of experience in live events, AVL systems, broadcast, or related technical environments.
- Strong understanding of networking fundamentals in AV environments (IP addressing, VLANs, multicast, etc.).
- Possesses excellent presentation and teaching skills.
- Forward-thinking, vision-oriented, energetic and passionate about the business and its brands.
- Able to work, build, cultivate and communicate well with a wide range of people both within and outside the organization.
- An excellent listener and communicator, both verbally and in writing.
- Organized, methodical and analytical.
- Computer proficiency: CRM, MS Office (Word, Excel, Outlook, PowerPoint etc.).
- Valid Passport – able to travel freely throughout the region and internationally.
- Ability to stoop, kneel or climb and on occasion lift up to 50lbs/23kg.
The Perks
- Annual Performance Bonus (pro-rated for your first year)
- Dental Care
- Extended Health Care
- Life Insurance
- Fantastic Coworkers
This new growth position offers competitive compensation of $85,000.00/annually based on experience, opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as a Product Specialist – Luminex, we encourage you to apply.
At A.C. Americas, we have a long-standing focus on diversity, equity and inclusion because we are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
About A.C. Americas
Wherever creativity takes the stage, A.C. Americas is there to power the possibilities. Headquartered in Mississauga, Ontario, with distribution centers in both Canada and the USA, A.C. Americas proudly serves dealers and end-users across North America. We provide world-class products, expert support, and a seamless customer experience for production and rental products, theaters, film sets, houses of worship, and commercial spaces.
For more information about our lines, visit: www.acamericas.com
Pay: From $80,000.00 per year
Benefits:
- 401(k) 6% Match
- Health insurance
- Life insurance
- Referral program
Application Question(s):
- What are your salary expectations for this role?
Work Location: On the road
