Company Description
ShipTop is a leading eCommerce fulfillment provider, utilizing advanced technology and a customer-focused approach to help businesses grow. Our comprehensive digital solution combines a multi-channel order and inventory management system with a fast and reliable fulfillment process, enabling eCommerce merchants to scale and succeed. With exceptional customer feedback, ShipTop offers the highest service levels at competitive rates, making fulfillment accessible for every company.
Role Description
ShipTop is looking for a CBSA Licensed Customs Broker to manage customs compliance for goods imported into Canada on behalf of our clients. This role is responsible for accurate tariff classification, valuation, and duty/tax calculation, as well as ensuring all import documentation meets CBSA requirements. You'll work closely with our Freight Operations team, freight forwarders, and clients to ensure shipments clear customs smoothly and compliantly.
This is a critical compliance role — accuracy and up-to-date regulatory knowledge matter, as errors can result in delayed shipments, penalties, or audits. We're looking for someone who takes ownership of compliance while also being a responsive, solutions-oriented partner to our operations team and clients.
Responsibilities
- Prepare and submit accurate customs declarations for goods imported into Canada, in compliance with CBSA regulations
- Determine correct tariff classification (HS codes), valuation, and applicable duties/taxes for imported goods
- Review and verify import documentation (commercial invoices, packing lists, certificates of origin, permits) for accuracy and completeness
- Manage CBSA release processes, including PARS/RMD submissions, and resolve customs holds or examinations
- Advise clients and internal teams on import regulations, trade compliance requirements, and duty relief programs (e.g., CUSMA/USMCA, duty drawback)
- Maintain accurate, audit-ready records in line with CBSA recordkeeping requirements
- Monitor regulatory changes affecting tariffs, trade agreements, and import compliance, and communicate impacts to the team
- Coordinate with freight forwarders and drayage partners to ensure timely release and delivery of cargo
- Support internal audits and respond to CBSA inquiries, verifications, or compliance reviews as needed
Qualifications
- CCS (Certified Customs Specialist) designation or CBSA customs broker license required
- Prior experience working as a licensed customs broker or in a customs brokerage environment
- Strong working knowledge of the Canadian Customs Tariff, CBSA regulations, and trade agreements (CUSMA/USMCA and others)
- Experience with tariff classification, valuation methods, and duty/tax calculation
- Familiarity with CBSA systems and processes (e.g., CARM, PARS/RMD, AMPS)
- High attention to detail and strong organizational skills, with the ability to manage multiple shipments and deadlines
- Excellent written and verbal communication skills for client and CBSA correspondence
- Experience in eCommerce, 3PL, or freight forwarding is an asset
- Bachelor's degree or diploma in International Trade, Business, or a related field preferred
Pay: $24.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Vision care
- Work from home
Work Location: In person
