About the Role
We're looking for an organized, hands-on Service Manager to run the day-to-day flow of our shop on the administrative side. You'll be the hub between technicians, suppliers, clients, and our finance department; making sure repair orders move smoothly from estimate to invoice. This is a great fit for someone who's detail-oriented and comfortable juggling multiple systems.
This is a fixed-term position of approximately 20 months, covering an employee's maternity/parental leave. The initial weeks will include training and handover with the current Service Manager. We're happy to discuss the details further with shortlisted candidates.
What You'll Do
- Create repair orders for the technicians; generate invoices once work is complete and email them to clients.
- Handle the full estimate-to-invoice cycle in collaboration with Finance: send estimates for client approval, collect PO numbers, and attach them to the corresponding invoice.
- Receive invoices from suppliers, match them to the correct work orders, and attach them accordingly.
- Manage sticker and safety documentation through the DriveOn portal.
- Lead or participate in the daily shop meeting to coordinate across departments; reviewing what got done, what's outstanding, what's waiting on parts, and rescheduling as needed.
- Serve as the main point of contact for a major client, coordinating equipment drop-off and pickup.
- Answer phones, book in service appointments, and field customer questions.
- Conduct monthly inventory counts/audits alongside management to ensure inventory matches records.
Skills and Qualifications
- Experience with Mitchell 1 (repair orders, invoicing) preferred.
- Comfortable with Microsoft Teams, Excel, and Outlook.
- QuickBooks experience.
- Strong invoicing and general bookkeeping/admin skills.
- Basic automotive and heavy equipment knowledge (able to understand repair terminology and communicate with technicians).
- Experience with Fishbowl or similar inventory management software is a plus.
- Excellent communication skills; you'll be talking to technicians, clients, suppliers, and finance daily.
- Strong organizational skills and ability to manage multiple work orders and deadlines at once.
Available benefits will be discussed with applicants during the interview process.
Unlimited Parts & Mechanical is committed to providing an inclusive and accessible hiring process. We welcome applications from people with disabilities and will accommodate accessibility needs during the application and interview process. If you require accommodation, please contract Human Resources at [email protected]
If you do not require accommodation during this process, Indeed is the best place for you to submit your application. This keeps email applications focused on those inquiring about accommodation.
Pay: $25.00-$30.00 per hour
Ability to commute/relocate:
- Foxboro, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What is your most relevant work experience or education?
- Do you have basic familiarity with automotive or heavy equipment repair terminology? (Yes/No)
- This is a fixed-term contract of approximately 20 months. Are you available and interested in a role of this length? (Yes/No)
Work Location: In person
