At The Vanity Lab, every patient who walks through our doors deserves to feel like they are the only person in the room.
That first smile. The moment of welcome. The seamless, elevated experience that makes someone feel seen, valued, and cared for before their treatment has even begun.
We are looking for a Patient Concierge who does not just manage a front desk...
but creates an experience. Builds relationships. Drives retention. And holds the standard that makes The Vanity Lab different.
If you are warm, polished, and energized by delivering exceptional service in a high-performance environment, keep reading.
The Role
The Patient Concierge is the heartbeat of our front-of-house experience. You are the first impression, the warm constant, and the trusted face patients come back to see.
You are responsible for ensuring every patient feels welcomed, valued, and supported through their visit, while driving the clinic outcomes that make The Vanity Lab thrive.
What You Will Be Responsible For
Patient Experience and Journey
- Greet every patient warmly and professionally upon arrival
- Ensure each patient feels welcome, comfortable, and valued throughout their visit
- Create a calm, organized, and elevated front-of-house environment at all times
- Manage patient flow to support a seamless and efficient clinic experience
Rebooking and Patient Education
- Ensure all patients are rebooked before leaving the clinic
- Educate patients on their recommended treatment plans and timing
- Educate patients on retail products and help curate and adjust routines as needed
- Communicate the value of consistency and maintenance treatments
- Support schedule optimization by rebooking the right patients into the right time slots
Patient Communication and Relationship Building
- Build genuine relationships by knowing patient names, preferences, and treatment history
- Communicate clearly, confidently, and professionally in all interactions
- Answer patient questions or direct them to the appropriate team member when needed
- Ensure every interaction reflects warmth, care, and attention to detail
Front Desk Operations and Clinic Presentation
- Maintain a clean, organized, and visually elevated reception area at all times
- Ensure all front-of-house elements reflect brand standards: cleanliness, music, and overall feel
- Manage check-ins, check-outs, and payments accurately and efficiently
- Ensure all patient consent forms are completed, up to date, and accurately documented prior to treatment
Team Communication and Operational Support
- Communicate effectively with medical, clinical, and patient experience teams
- Ensure smooth transitions between providers and front desk
- Flag scheduling gaps, patient concerns, or opportunities to leadership
- Support overall clinic flow and efficiency
What Success Looks Like
You are not just measured by activity. You are measured by results and experience.
- Same-day rebooking rate: 40%+
- In-clinic experience feedback score: 100%
- Retail sales contribution: 13% of clinic sales
- Clinic standards score: 95%+
What You Bring
- Strong customer service or hospitality experience
- Excellent communication and interpersonal skills
- High attention to detail and organization
- The ability to multitask calmly in a fast-paced environment
- A professional, polished, and genuinely warm demeanor
- Experience in medical aesthetics or a clinic environment (preferred)
Who You Are (This Matters Most)
You do not just fit the role. You embody how we work.
Committed to Excellence
You sweat the details. You prepare, not just react. You do not settle for good enough, and it shows in every interaction.
Pursue Greatness
You want to grow. You seek feedback. You push yourself to be better every day.
Integrity in Everything You Do
You are honest, accountable, and you follow through on what you say you will do.
Create the Future
You take ownership. You bring ideas. You think beyond today and contribute to something bigger.
Stronger Together
You are a team player. You communicate openly, support others, and contribute to a positive, high-trust environment.
Why The Vanity Lab?
We are building something special.
A clinic where clinical excellence meets an elevated patient experience. Where the team holds each other to a higher standard because we genuinely care. Where growth, learning, and collaboration are part of how we operate every day.
This is a place for people who want more than just a job. It is for people who want to be part of a high-performing, values-driven team that is shaping the future of the beauty and skincare industry.
If This Sounds Like You...
You do not wait to be told what to do.
You take ownership.
You care deeply about people and the experience you create for them.
And you are ready to be part of a team that expects and delivers excellence.
We want to hear from you.
Pay: $20.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person
