Job Title: Member Success Advocate
Company: Modern Medical Supplies*
Location: Hybrid (Montreal office + remote)
Who we are:
We are a leading provider of weight loss subscriptions, committed to empowering our members on their weight loss journey with accessible telemedicine, science-backed treatments, and unwavering support for a healthier, happier life. Our mission is to provide exceptional service and guidance to every individual on their journey towards a healthier lifestyle.
About the role:
We're looking for a motivated, people-focused professional who enjoys building lasting relationships and helping others achieve their health goals. Success in this role requires empathy, strong organizational skills, and a proactive approach to supporting members. Unlike a traditional customer service role, you'll manage your own portfolio of members, serving as a trusted partner who provides guidance, accountability, proactive outreach, and personalized support throughout their wellness journey.
What you’ll be doing:
- Manage a Portfolio of Members: Build trusted, long-term relationships, provide ongoing accountability and coaching, and serve as each member's primary point of contact throughout their health journey.
- Welcome New Members: Conduct personalized welcome calls to set new members up for success, ensuring they feel supported and equipped to start their journey.
- Drive Member Engagement: Proactively reach out to members to celebrate progress, identify challenges early, and help them stay motivated throughout their journey.
- Be the Dedicated Point of Contact: Manage member inquiries across phone, email, and SMS with a high-touch account management approach that prioritizes long-term relationships over quick fixes.
- Help Members Stay on Track: Work with members to overcome challenges, reinforce the value of the program, and identify solutions that fit their goals and budget so they can continue progressing on their health journey.
- Provide Motivational Coaching: Offer practical lifestyle guidance and encouragement to help members navigate the ups and downs of their weight loss journey.
- Collaborate with the Team: Partner with the wider team to share insights and feedback, helping to refine our approach and improve the overall member experience.
Required Qualifications:
- Excellent English communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and trust with members.
- Empathetic, enthusiastic, and solution-oriented with a genuine desire to help others achieve their goals.
- Conscientious with strong attention to detail, ensuring accuracy and thoroughness in all tasks.
- Ability to work independently while collaborating effectively with a team.
- Proficiency with Microsoft Office, CRM software, and working in a hybrid environment.
Bonus Qualifications:
- Previous experience in customer service, account management, education, retention, or sales, preferably in a healthcare or wellness-related industry.
- Interest in social media, health education, or public speaking.
- Experience leading group coaching/educational sessions.
- Comfortable leveraging AI tools (such as ChatGPT or Microsoft Copilot) to improve efficiency and deliver an exceptional member experience.
Benefits:
- Competitive salary based on experience: 50 000$ - 55 000$ annually
- Successful performers in this role typically earn an additional 20%–50% of their base salary in commission.
- Standard benefits
- Full time, hybrid work opportunity, Monday to Friday, 9am to 5pm
- Comprehensive training and ongoing support.
- Fun start-up environment, opportunity for career growth and advancement within the company.
- Meaningful work that makes a positive impact on people's lives.
Job Type: Full-time
If you're energized by helping people succeed, enjoy building meaningful relationships, and want to be part of a growing company that's changing lives, we'd love to hear from you. Apply today with your resume and a brief cover letter telling us why you'd be a great fit for our team.
Pay: $50,000.00-$55,000.00 CAD per year
* Please note that the company name referenced as Modern Medical Supplies pertains to a management company based in Montreal. The name of our US-based company will be shared with you, along with our social media handles and website, if you are selected for a virtual interview.
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Application question(s):
- Are you available to work full time?
Experience:
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
Language:
- perfect English (required)
Location:
Work Location: In person
