Reception / Customer Care
About Us
Join our team at CSN No.1 Autobody Ltd - we are a busy, family-owned body shop that has been serving the Campbell River and surrounding community for over 30 years. We pride ourselves on high-quality repairs and treating our customers like neighbours. We are looking for a friendly, organized "face of the shop" to help out in the front office and keep customers informed while their vehicles are in for repair.
The Role
As one of our Receptionists: you are the first point of contact for our customers - greeting customers, answering phones, replying to emails and booking appointments.
As our Customer Care Representative: you are the first point of contact for customer service. Your goal is to make the repair process as stress-free as possible for the client by providing clear communication and efficient administrative support. This involves communicating repair status while the vehicle is in the shop, reaching out with post-repair follow up, and screening customer service issues. This does not involve getting in over your head with technical jargon or specialized collision repair knowledge – your job is to collect preliminary information, resolve basic issues then direct the complex issues to our general manager.
Key Responsibilities
· Customer Interaction: greet walk-in clients warmly, answer multi-line phones, and respond to emails.
· Scheduling: book estimate appointments and coordinate vehicle drop-offs/pick-ups.
· Updates: provide regular status updates to customers throughout the repair process.
· Claims Support: assist with insurance claim paperwork and verify deductibles.
· Administrative: process payments, maintain digital and physical files, and handle basic data entry.
· Post-Repair Care: lead our follow-up process to ensure 100% customer satisfaction and manage our online reputation and reviews.
What We’re Looking For:
· Attitude: a positive, empathetic, and "can-do" mindset—attitude is everything in our shop. And don’t forget to bring your sense of humour!!!
· Skills: excellent verbal and written communication is required. Also required is the ability to multi-task in an occasionally fast-paced environment. We like to stream-line our day so we can work calmly and efficiently - but there are rushes for sure.
· Tech Savvy: experience with shop management software (like Mitchell or Audatex) is a major plus. Or… ability and enthusiasm to dive in and learn new software - also a major plus.
· Experience: previous experience in a body shop or automotive service role is preferred but not required—we are willing to train the right person.
Why Work With Us?
· Competitive pay and reliable hours.
· Comprehensive benefits package (Extended Health/Dental).
· A supportive, family-oriented work environment where your hard work is noticed.
· Opportunities for growth and training within the industry.
· Hours of operation are Monday to Friday 8:00am to 5:00 pm
· Coffee, tea and hot chocolate - and Wednesday is donut day
How to Apply
Please drop off your resume in person at 2770 North Island Highway or email it to [email protected] with the subject line "Reception / Customer Care Application - [Your Name]."
Pay: $20.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
