The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the
Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company
has been in operation since 1996. Our brewing operations include a 20,000 square foot
landmark brewery, a pub, restaurant, taproom, and event space.
We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready
to provide our customers with memorable experiences!
Summary of Position:
Responsible for providing an excellent guest experience by building a rapport with guests and
positively contributing to the team leadership while managing the dining room.
Duties & Responsibilities:
- Ensure completion of opening / closing duties with a checklist
- Enforce grooming policy and uniform standards
- Follow-up on phone messages
- Maintain integrity of point of sales
- Greeting and escorting guests with a professional and positive attitude
- Oversee the flow of guests within the restaurant and monitor service load
- Ascertain guest satisfaction through table checks
- Monitor & post about TripAdvisor and Google
- Liaise between kitchen staff and floor staff
- Maintain ambience of restaurant - lighting, music, cleanliness, hygiene
- Oversee and proactively deal with guest queries and complaints
- Advising guests on menu, beverage, & especially beer
- Work with the management team to create the company experience for guests
- Periodically balance previous day's tills, cash-outs, & deposits
- Ready and willing to work in a service role which may include direct contact with the
public and or vendor representatives.
- Follow all required Health, Safety, Prevention & Sanitation procedures at all times
- Provide support and training to colleagues as required
- Maintain proper audit track records, follow company policies & procedures
- Develop and maintain close and effective working relationship with all supporting
departments
- Consider the environmental impact of all decisions
- Complete other duties and projects as assigned.
Qualifications:
- Strong hospitality background and minimum 1 year of supervisory experience.
- Must be able to communicate clearly with managers, kitchen and dining room personnel
and guests.
- Be able to reach, bend, stoop and frequently lift up to 50 pounds.
- Be able to work in a standing position for long periods of time (up to 9 hours).
