Clinic Manager
Lead with Purpose. Inspire Your Team. Make a Difference Every Day.
At Coast Therapy, we're more than a multidisciplinary healthcare organization—we're a team committed to changing lives through exceptional patient care, collaboration, and continuous growth.
With clinics throughout the Tri-Cities, Ridge Meadows, and East Vancouver, we bring together physiotherapists, chiropractors, massage therapists, kinesiologists, clinical counsellors, and patient care professionals who are passionate about helping people move, feel, and live better.
We're looking for an experienced, motivated Clinic Manager to lead our Tri-Cities clinics. If you're a natural leader who thrives in a fast-paced healthcare environment, enjoys coaching and developing others, and believes outstanding patient care begins with an exceptional team culture, we'd love to meet you.
Why Join Coast Therapy?
At Coast Therapy, we believe our people are our greatest strength. We invest in our team, celebrate successes together, and create opportunities for personal and professional growth.
Our Core Values
Integrity
We do the right thing, even when no one is watching.
Excellence
We continually strive to exceed expectations in everything we do.
Compassion
We care deeply for our patients, teammates, and community.
Collaboration
We succeed by supporting one another and working together.
Growth
We embrace learning, innovation, and continuous improvement.
About the Role
As a Clinic Manager, you'll be the operational leader of one of our Tri-Cities clinics, ensuring every patient receives an exceptional experience while creating an environment where your team can thrive.
This is a hands-on leadership role that combines people leadership, operational excellence, customer service, and business management. You'll work closely with both our administrative and clinical teams to ensure the clinic operates efficiently while maintaining Coast Therapy's high standards of care.
What You'll DoLeadership & Team Development
- Lead, coach, mentor, and inspire a high-performing administrative team
- Recruit, onboard, train, and develop new team members
- Foster a positive, respectful, and accountable workplace culture
- Conduct regular coaching, performance conversations, and team development
Clinic Operations
- Ensure efficient day-to-day clinic operations
- Oversee scheduling, patient flow, and administrative processes
- Support billing procedures, including ICBC, WorkSafeBC, and extended health claims
- Maintain clinic standards for organization, cleanliness, and professionalism
- Monitor workflows and identify opportunities for continuous improvement
Patient Experience
- Create exceptional experiences from the first phone call through patient discharge
- Resolve concerns with empathy and professionalism
- Build strong relationships with patients and practitioners
- Ensure every interaction reflects Coast Therapy's commitment to outstanding service
Business & Communication
- Support clinic performance through effective organization and operational planning
- Communicate company initiatives and goals to your team
- Collaborate with senior leadership on clinic operations and improvements
- Ensure compliance with company policies and healthcare privacy standards
What We're Looking For
We're looking for someone who enjoys leading people just as much as managing operations.
You bring:
- Experience leading a medical clinic, healthcare practice, or similar service-based business
- Strong leadership and coaching skills
- Exceptional organizational and multitasking abilities
- Excellent communication and conflict-resolution skills
- A positive, solution-focused mindset
- High attention to detail and professionalism
- Confidence making decisions independently
- Experience with Microsoft Office
- Experience using Jane App or another EMR system is considered an asset
- Knowledge of ICBC and WorkSafeBC billing is a strong asset
- MOA certification or equivalent healthcare administration experience is an asset
Why You'll Love Working Here
✔ Extended Health Benefits
✔ Paid Time Off
✔ Flexible Scheduling
✔ Company Events & Team Celebrations
✔ Professional Development Opportunities
✔ Supportive Leadership Team
✔ Collaborative Multidisciplinary Environment
✔ Opportunities for Career Growth
✔ Make a Meaningful Impact Every Day
Compensation
$25.00–$28.00 per hour
Competitive compensation based on experience, qualifications, leadership ability, and healthcare administration experience.
Schedule
- Full-time
- In-person
- Flexibility to work occasional evenings and weekends is appreciated to support clinic operations.
- Primary assignment will be within our Tri-Cities clinics, with opportunities to support multiple locations as needed.
Ready to Join Our Team?
If you're passionate about developing people, creating exceptional patient experiences, and leading a team that makes a real difference in the lives of others, we'd love to hear from you.
Please submit your resume and cover letter telling us why you'd be a great fit for Coast Therapy.
Privacy & Confidentiality
We thank all applicants for their interest in Coast Therapy. Only those selected for an interview will be contacted.
All applicant information will be treated with strict confidentiality. Successful candidates may be required to complete criminal record and education verification checks.
Pay: $25.00-$28.00 per hour
Benefits:
- Company events
- Extended health care
- Flexible schedule
- Paid time off
Application question(s):
- What motivated or attracted you to apply to our company?
Work Location: In person
