Be the welcoming face of some of the GTA's most exciting new home communities. As a New Home Sales Administrator with Real Capital Group, you'll greet purchasers and brokers, keep the sales office running smoothly, and give the sales team the support they need to deliver an exceptional buying experience.
This is a front-facing, detail-driven role for someone who thrives in a fast-paced sales environment, takes pride in organization, and genuinely enjoys creating great first impressions. If you have a customer-service mindset and an interest in homebuilding, we'd love to hear from you.
What You'll Do
Sales Office & Client Experience
- Serve as the first point of contact for all visitors, greeting purchasers and brokers professionally and creating a welcoming first impression.
- Register all visitors accurately, ensuring guests complete registration forms and broker information is captured when applicable.
- Monitor voicemail and email correspondence, responding to or directing inquiries appropriately.
- Keep the sales centre presentation-ready, including signage, marketing collateral, and display materials.
- Maintain office supplies, marketing materials
- Maintain sales office and model home deficiency lists.
- Support sales events, broker previews, open houses, and promotional activities.
- Open and close the sales centre and model homes as required.
Administrative & Sales Support
- Prepare Agreements of Purchase and Sale and related documentation based on direction from the sales team.
- Maintain digital lot files and purchaser records for all sold units — complete, organized, and confidential.
- Track and manage deposits, ensuring timely processing and compliance with developer and brokerage policies.
- Maintain accurate inventory records (lot availability, pricing updates, new releases) and communicate updates to the sales team.
- Assist sales team in collecting and maintaining purchaser information in accordance with FINTRAC requirements.
- Record and track delinquent payments and follow-up attempts.
- Collect mortgage documentation.
Reporting & Systems
- Prepare and distribute daily and weekly sales and traffic reports for internal teams and developer stakeholders.
- Maintain and update CRM systems and internal sales tracking tools with accurate data.
Communication
- Act as a point of contact for general inquiries from purchasers, brokers, and other stakeholders.
- Coordinate with developers on pricing changes, incentives, and project updates, relaying relevant information to the sales team.
- Attend internal sales and marketing meetings and share updates, issues, and questions as needed.
- Respond to general online inquiries and help manage social media comments or reviews when required.
What You Bring
Experience & Education
- 2+ years of administrative experience, preferably in real estate, new home sales, or a related field.
- Experience with a residential home builder or pre-construction sales environment is an asset.
- Post-secondary education in business administration, sales, marketing, or a related field preferred.
- High school diploma required.
Skills & Competencies
- Exceptional organizational and multitasking skills with the ability to prioritize effectively.
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Professional demeanour with a client-focused approach.
- Comfortable working in a fast-paced sales environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM systems.
Working Conditions
- Extended periods working at a computer.
- Occasional visits to construction sites; appropriate protective equipment may be required.
- Flexibility to work evenings and weekends is required.
- Reliable transportation may be required for off-site sales centres or events.
Pay: From $22.00 per hour
Benefits:
Work Location: In person
