Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive dealership team. The Service Writer acts as the primary point of contact for customers needing vehicle repairs and maintenance, ensuring clear communication between clients and technicians. This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to upsell additional services to enhance customer satisfaction and dealership revenue.
Responsibilities
- Greet customers promptly and professionally, establishing a positive rapport.
- Listen to customer concerns and accurately document vehicle issues for technicians.
- Explain repair recommendations clearly, providing detailed estimates and timelines.
- Coordinate with mechanics to prioritize repairs and ensure timely service delivery.
- Handle cash transactions accurately and process payments efficiently.
- Maintain detailed records of service orders, repairs, and customer interactions.
Skills
- Previous dealership experience is highly desirable.
- Mechanic experience or mechanical knowledge is a strong plus, aiding in effective communication with technicians.
- Excellent customer service skills with the ability to build rapport quickly.
- Knowledge of automotive repair processes and terminology.
- Proficient cash handling skills with attention to accuracy in transactions.
- Effective communication skills, both verbal and written.
- Ability to multitask efficiently in a fast-paced environment while maintaining professionalism. This position offers an engaging opportunity for individuals passionate about automotive service excellence who thrive in a customer-focused environment.
Pay: $18.25-$35.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
