OCTS is seeking a highly organized and customer-focused Dispatcher / Logistics Coordinator to support the daily movement of freight, coordinate with internal teams and external carriers, and help ensure seamless service delivery.
This is a fast-paced, on-site role based in Acheson, Alberta. The successful candidate will be calm under pressure, confident communicating with drivers and customers, and able to manage changing priorities throughout the day.
About OCTS
Overland Container Transportation Services has proudly served Western Canada since 1989. OCTS provides intermodal container services including drayage, repair, storage, warehousing, and transloading. We operate from Canadian National and CPKC terminals in Calgary and Edmonton, serving clients across Alberta, British Columbia, Saskatchewan, the Yukon, and the Northwest Territories.
As one of Alberta’s largest container drayage providers, OCTS is proud to be the first and last mile partner for many leading steamship lines and freight companies.
Key Responsibilities
- Coordinate and schedule equipment pickups and deliveries with carriers and customers.
- Assign drivers to routes and ensure timely and accurate movement of freight.
- Maintain clear and consistent communication with drivers, clients, brokers, and internal teams.
- Monitor and adjust driver routes in real time to address delays or changing priorities.
- Obtain and negotiate shipping rates with service providers when required.
- Ensure carrier and driver compliance with OCTS policies and relevant provincial/federal regulations.
- Document and approve additional customer charges and provide drivers with accurate Proof of Service details.
- Maintain accurate records, including driver logs, dispatch activity, and freight status updates.
- Use dispatch, GPS, and mapping software such as Google Maps, PortPro, or similar tools to support routing and scheduling.
- Address and resolve customer concerns and operational conflicts efficiently and professionally.
- Identify opportunities to streamline operations and reduce detention or service delays.
- Perform other duties as needed to support daily logistics operations.
Qualifications & Experience
- Previous experience in dispatching, transportation, or logistics coordination is preferred.
- Experience in trucking, freight, drayage, intermodal, warehousing, or transportation operations is an asset.
- Strong verbal and written communication skills.
- Confident dealing with drivers, customers, carriers, brokers, and internal teams.
- Strong problem-solving and conflict-resolution skills.
- Proven ability to multitask and stay organized in a fast-paced environment.
- Proficiency with Microsoft Office and dispatch/logistics software.
- Knowledge of Alberta and Western Canadian geography is a strong advantage.
- Familiarity with federally and provincially regulated carrier compliance is an asset.
- High attention to detail and commitment to accurate documentation.
- Positive, team-oriented attitude with a proactive mindset.
What We Offer
- A collaborative, team-first culture built on respect and trust.
- A dynamic role at the center of OCTS’s day-to-day operations.
- Opportunities for growth and development within the transportation/logistics industry.
- Competitive benefits package.
- On-site support and leadership that values ideas, accountability, and continuous improvement.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Wellness program
Flexible language requirement:
Ability to commute/relocate:
- Acheson, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- dispatching, transportation, or logistics coordination: 1 year (preferred)
- intermodal, drayage, trucking, or freight: 1 year (preferred)
- trucking, freight, or transportation operations: 1 year (preferred)
Language:
Work Location: In person
