About Paradox Vancouver
Paradox Vancouver is a Forbes 4-Star luxury lifestyle hotel in the heart of downtown. Celebrated for its bold design, exceptional amenities, and personalized service, the hotel delivers a guest experience that combines sophistication with modern flair. Joining our team means being part of one of Vancouver’s most exciting hospitality destinations, where innovation and excellence define everything we do.
Why Paradox Vancouver?
- Join a hospitality brand rooted in the local culture and spirit of every city we’re in—right here in one of Vancouver’s most iconic landmarks.
- Access a comprehensive benefits package, including health, dental, vision, paramedical, life, and disability insurance (eligibility requirements apply)
- Enjoy discounted accommodations at Paradox properties worldwide
- Enjoy discounts at company-affiliated restaurants, spa.
- Participate in a company-matched pension plan and enroll in our Group Registered Retirement Savings Plan (GRSP) (eligibility requirements apply)
- Experience a complimentary stay through our Room and Hotel Familiarity Program for newly hired employees
- Unlock career growth and development opportunities within our property and across the globe
The In-Room Dining (IRD) Supervisor is responsible for overseeing the day-to-day operations, staffing, service delivery, and operational readiness of In-Room Dining services and Paradox Breakfast operations at Paradox Vancouver.
This role ensures IRD and breakfast operations are executed efficiently, professionally, and in compliance with hotel service standards, departmental SOPs, labor guidelines, operational procedures, and guest expectations. The IRD Supervisor supports staffing coordination, labor productivity, operational readiness, service flow, guest satisfaction, and floor leadership while maintaining strong communication with Culinary, Front Office, Banquets, and Operations teams.
The role will play a key leadership role in ensuring elevated guest experiences, operational consistency, labor cost management, SOP compliance, and service excellence aligned with Paradox Vancouver’s luxury lifestyle positioning and Forbes-level service expectations.
Key Responsibilities
In-Room Dining Operations & Service Execution
- Supervise day-to-day In-Room Dining operations, including order delivery, service standards, operational readiness, and guest engagement.
- Ensure IRD service delivery aligns with departmental SOPs, Forbes level service expectations, and hotel brand standards.
- Monitor service timing, order accuracy, tray presentation, and guest interactions to ensure elevated guest experiences.
- Coordinate closely with Culinary, Front Office, Stewarding, and Operations teams to support smooth service flow and operational efficiency.
- Support service recovery and escalation handling for guest concerns, service delays, or operational issues where required.
- Ensure IRD operational areas, pantries, carts, and service stations remain organized, stocked, and operationally ready.
Paradox Breakfast Operations
- Oversee day-to-day operations of Paradox Breakfast dine-in services, including operational setup, staffing readiness, guest experience, and service flow.
- Ensure breakfast operations comply with established SOPs, service standards, cleanliness expectations, and operational procedures.
- Coordinate with Culinary, Stewarding, and Restaurant teams to ensure smooth breakfast execution and operational readiness.
- Monitor guest satisfaction, seating flow, buffet/service presentation, and breakfast operational efficiency.
- Support breakfast operational adjustments, staffing deployment, and service recovery where required.
Staffing, Labor Management & Team Leadership
- Support scheduling, staffing coordination, shift assignments, break management, and operational deployment of IRD and breakfast team members.
- Monitor labor productivity and staffing levels to support departmental labor cost objectives and operational efficiency.
- Provide leadership, coaching, training, and operational guidance to IRD team members and breakfast service staff.
- Conduct pre-shift briefings and communicate operational updates, service expectations, VIP arrivals, and event-related information.
- Foster a positive, professional, and guest-focused team environment.
SOP Compliance, Administration & Operational Support
- Ensure compliance with departmental SOPs, service standards, safety procedures, and operational requirements across IRD and breakfast operations.
- Support operational audits, service inspections, and quality assurance reviews where applicable.
- Assist with operational reporting, documentation, inventory control, breakage monitoring, and service-related tracking processes.
- Support communication and operational coordination between IRD, Breakfast Operations, Culinary, Front Office, and Banquet teams.
Other Duties
Perform other duties, projects, or assignments related to the role as required to support the success of Food & Beverage Operations and guest service delivery.
QUALIFICATIONS AND TECHNICAL EXPERIENCE
Education & Experience
- Diploma or degree in Hospitality, Food & Beverage, or related field preferred.
- Minimum 2-4 years of food & beverage or hotel operations experience preferred.
- Previous supervisory experience within IRD, restaurant, breakfast, or banquet operations preferred.
- Knowledge of luxury hotel service standards and operational procedures preferred.
- Food Safe Level 1 and Serving It Right certification required.
Skills & Competencies
- Strong operational leadership and guest service skills.
- Excellent communication and team coordination abilities.
- Strong organizational and labor management capabilities.
- Ability to manage multiple operational priorities in a fast-paced hospitality environment.
- Knowledge of IRD, breakfast operations, service standards, and operational procedures.
- Collaborative, proactive, and solutions-oriented mindset. Ability to work effectively with cross-functional hotel and F&B teams.
Pay: From $25.22 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
Work Location: In person
