* Location: Remote (Canada)
* Position Type: Part-time (10-15 hours per week)
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ABOUT FLOWW DIGITAL
Floww Digital is a membership-based agency where small businesses and professionals gain access to a fully-managed website, creative design services, and a trusted network of digital partners to help their business looking and performing at it's best.
We believe great service matters. We pride ourselves on being approachable, dependable, and easy to work with. We value clear communication, follow-through, and creating a positive experience for every member we serve.
As we continue to grow, we're looking for a Member Success Coordinator to become an important part of that experience.
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ABOUT THE ROLE
The Member Success Coordinator serves as the primary point of contact for both prospective and existing members.
This role is responsible for helping prospective members understand how Floww Digital works, guiding new members through the onboarding process, coordinating communication between members and our Fulfillment Team, and providing ongoing support when needed.
You will play an important role in ensuring every member feels informed, supported, and confident throughout their experience with Floww Digital.
This role combines communication, coordination, organization, relationship-building, and light business development activities.
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WHAT YOU'LL BE DOING:
New Member Inquiries & Lead Nurturing:
- Responding to membership inquiries via phone, email, and Zoom.
- Explaining how Floww Digital's membership model works.
- Following up with prospective members and guiding them through next steps.
- Supporting outreach initiatives to small businesses across Canada.
- Identifying potential referral and partnership opportunities.
New Member Onboarding:
- Guiding new members through the onboarding process.
- Collecting business information, logos, content, and other digital assets.
- Assisting members with completing intake forms as needed.
- Sending agreements, payment links, and onboarding documentation.
- Ensuring all required information is gathered before project kickoff.
Project Coordination:
- Preparing project briefs for the Fulfillment Team.
- Acting as the communication bridge between members and the Fulfillment Team.
- Providing project updates and managing timelines.
- Presenting website drafts and collecting member feedback.
- Coordinating revisions and ensuring projects continue moving forward smoothly.
Ongoing Member Support:
- Responding to member inquiries via phone, email, and text.
- Coordinating website updates, change requests, and partner services.
- Helping maintain positive long-term member relationships through regular check-ins and reports.
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WHO THIS ROLE IS FOR:
This role is a strong fit if you:
- Enjoy helping small businesses and building relationships.
- Have experience using various digital tools/software.
- Communicate confidently and professionally.
- Take ownership and follow through on commitments.
- Enjoy working independently while remaining collaborative.
- Are dependable, organized, and proactive.
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MUST HAVES:
- Minimum 2 years experience using digital tools and software in a professional/work setting.
- Available 2-3 hours per day during our business hours (10-12 hours per week).
- Reliable personal laptop and cell phone.
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AVAILABILITY & DETAILS:
- Hours: 10-15 hours per week during our business hours (2-3 hours per day).
- Pay: $25/hour (+ bonuses).
- Location: Remote.
- Position Type: Part-time.
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We pride ourselves on fostering a work place where collaboration and communication is key. The consistency, positive attitude, and integrity you bring to the role will find a warm home with us. We look forward to hearing from you!
To learn more about us, visit www.floww.ca
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Job Type: Part-time
Pay: $25.00 per hour
Application question(s):
- Do you own a reliable personal laptop and cell phone?
- What digital tools and software do you have experience with?
- Where do you reside? (City, Province)
- This position requires consistent availability for 2-3 hours per day during our business hours (total of 10-15 hours per week). What days/times would you be available in MST time zone?
Work Location: Remote
