ESSENTIAL FUNCTIONS
Customer Liaison & Communication:
- Respond to all customer inquiries, ensuring timely and professional communication.
- Relay documented deficiencies from possession forms back to the warranty team, accountable trade partners, and homeowners.
- Provide weekly updates on Construction Tracker, Customer Insight Tracker, and Google Review Tracker.
- Coordinate and book internal and external Possession Day appointments with customers and relevant stakeholders.
Scheduling & Coordination:
- Schedule and organize internal Post Production Inspection (PPI), Quality Control Inspection (QCI), Pre Possession Orientation (PPO), and Possession(POSS) appointments.
- Book and coordinate internal and external Possession Day appointments with homeowners.
- Manage the coordination of Possession Letters and Confirmation of Possession Date forms with the Legal team.
Administrative Support & Documentation:
- Maintain electronic filing systems and document warranty deficiencies on Possession Day.
- Complete Service Provider Applications for Gas & Electricity as required.
- Maintain key contact lists, and perform general administrative tasks as needed, supporting the executive team.
Executive Assistance & Reception Duties:
- Manage the executive’s calendar and travel arrangements, ensuring efficient use of time and resources.
- Perform reception duties, including answering phones, greeting visitors, and handling general inquiries.
ESSENTIAL SKILLS AND COMPENTENCIES
Customer Service & Communication
- Strong communication skills to address customer inquiries.
- Ability to effectively relay customer concerns and coordinate with teams to resolve issues.
Scheduling & Coordination
- Proficiency in scheduling and coordinating appointments across multiple teams.
- Strong organizational skills to manage multiple calendars, meetings, and travel arrangements.
Administrative Support & Documentation
- Experience in handling administrative tasks such as managing contact lists, documentation, and correspondence.
- Strong attention to detail in maintaining accurate records and documentation.
Problem Solving & Time Management
- Ability to prioritize and manage time effectively in a fast-paced, multi-tasking environment.
- Skilled in identifying issues and proactively finding solutions.
ACCOUNTABILITIES
- Customer Communication & Support: Respond promptly to customer inquiries, ensuring clear communication and timely resolution of concerns or requests.
- Scheduling & Coordination: Oversee the scheduling and coordination of various inspections and appointments, ensuring all parties are informed and deadlines are met.
- Documentation & Reporting: Maintain accurate records of customer interactions, deficiencies, and appointments, providing weekly updates and ensuring documentation is organized and up to date.
- Administrative Support: Provide comprehensive administrative support to the executive team, including managing calendars, travel arrangements, and internal communications.
Education Requirements:
- Post-Secondary Education (Preferred in one of the following fields):
- Customer Service
- Communications
- Business Administration
Preferred
-
Associate's degree or better in Business Administration
