Job Overview
We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our growing team at Latinos Bakery & Restaurant.
As the first point of contact for our valued customers, you will provide exceptional service in person, over the phone, and through other communication channels. The ideal candidate is positive, professional, and enjoys helping people in a fast-paced environment.
Bilingual candidates (English and Spanish) are strongly preferred.
Because we specialize in authentic Colombian and Latin American food and products, preference will be given to candidates who are familiar with Colombian culture, cuisine, and grocery products, as this knowledge helps provide a better customer experience. Experience working in a Colombian or Latin American restaurant, bakery, or grocery store is considered a strong asset.
This position offers an excellent opportunity to develop your skills in customer service, sales, teamwork, and hospitality within a welcoming and professional environment.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist customers with product or service information, order processing, and issue resolution.
- Perform accurate data entry to update customer accounts and transaction records.
- Identify opportunities for upselling and cross-selling additional products or services to enhance customer satisfaction.
- Maintain detailed records of customer interactions and transactions for quality assurance purposes.
- Utilize analysis skills to identify common customer concerns and suggest improvements to service processes.
- Communicate effectively using proper phone etiquette and active listening techniques.
- Collaborate with team members to ensure consistent delivery of excellent customer service standards.
Qualifications
- Proven experience in customer service, sales, or related roles is preferred.
- Strong communication skills in English; bilingual abilities in Spanish are highly desirable.
- Demonstrated data entry proficiency with attention to detail.
- Ability to analyze customer feedback and identify trends or issues.
- Excellent phone etiquette and interpersonal skills.
- Multilingual capabilities are a plus, enhancing the ability to serve diverse customer bases.
- Ability to work effectively in a fast-paced environment while maintaining professionalism.
- Strong problem-solving skills with a focus on customer satisfaction. This role is ideal for individuals passionate about delivering outstanding service and eager to grow their career in a supportive team environment.
Job Types: Full-time, Part-time, Permanent
Pay: $16.00-$18.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- Profit sharing
Work Location: In person
