Housekeeping Manager
Role Summary
Reporting to the Director of Room Operations, and/or the Director of Operations, the Housekeeping Manager is responsible for ensuring all guestrooms, public spaces and employee areas are clean and well maintained. The role is also responsible for overseeing the daily operations of the housekeeping, laundry and lobby areas.
Accountabilities
· Responsible for labour, scheduling, training and development of associates
· Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
· Supervises daily housekeeping and laundry shift operations and ensures compliance with all policies, standards and procedures
· Schedule employees based on business demands and responsible for tracking employee time and attendance
· Responsible for the completion of payroll for housekeeping and laundry department
· Maintain inventory levels and complete purchase orders as required
· Maintain the housekeeping and laundry budget, providing billing summaries and expenses
· Responsible for housekeeping compliance with the quality audit components and creates action plans for the department for guest satisfaction improvement
· Supervises staffing levels to ensure that guest service, operations needs and financial objectives are met
· Uphold the highest standards of cleanliness, safety, and conduct
· Verifies that guest room status is communicated to guest reception in a timely and efficient manner
· Prepare and conduct performance reviews of hourly associates
· Coach and develop associates through career development and advancement opportunities
· Ensure that department goals are communicated, understood, and met by associates
· Serve as an individual contributor and department role model by performing technical or functional job duties including cleaning rooms and public spaces, assisting with making beds
· Inspects guest rooms on a daily basis and completes resort tours to audit cleanliness
· Supports and supervises an effective inspection program for all guestrooms and public spaces
· Respond promptly to requests from guests and other departments
· Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
· Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
· Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
· Adhere to all environmental policies and programs as required
· Other duties as assigned
Requirements
· 2-4 years Housekeeping experience, resort experience preferred
· Minimum 1 year experience in a Supervisory or leadership role
· Superior attention to detail
· Proven ability to multi-task and work in high stress situations, maintaining professionalism
· Strong oral and written communication skills
· Proven leadership abilities
· Ability to provide a motivating work environment for associates
· Strong computer skills in Microsoft Office applications
Working Conditions
· Must be able to work flexible hours including evenings, weekends and holidays
· Stand, sit or walk for an extended period of time or for an entire shift
· Reach overhead and below the knees, including bending, twisting and pulling
· Move over sloping, uneven or slippery surfaces
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.
Pay: $50,000.00-$60,000.00 per year
Work Location: In person
