Join a Company That Still Believes Service Matters
At SB Simpson, we’ve been family-owned and operated for almost 60 years, proudly supporting customers across industrial distribution. We believe in taking care of our customers, helping our teammates, and moving quickly when people need us most.
We’re looking for an energetic, customer-focused person to join our team in a Walk-In Counter / Inside Sales role. Hours are 9-5, Monday through Friday.
This position is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and likes variety in their day. No two days are exactly the same — one minute you’re helping a customer at the counter, the next you’re sourcing products, quoting an order, or helping solve a problem.
Our customers often “needed it yesterday,” so speed, urgency, and accuracy matter here.
What You’ll Be Doing
Customer Counter Support
- Assist walk-in customers with product inquiries and order processing
- Pick customer orders and coordinate shipment or payment collection
- Process returns and exchanges professionally and efficiently
Inside Sales Support
- Assist our Inside Sales team with sourcing products, preparing quotes, and placing customer orders
- Help ensure customers receive timely, accurate service
Showroom & Operations
- Replenish showroom inventory weekly, including order processing, picking, and put-away
- Contact customers daily regarding order pickups
- Jump in to support the team wherever needed
What Makes Someone Successful in This Role
You’ll likely do well here if you:
✅ Enjoy helping customers and solving problems
✅ Work with urgency and stay calm under pressure
✅ Can juggle multiple priorities and pivot quickly
✅ Like staying busy and being part of a team
✅ Take initiative and enjoy learning new things
✅ Are highly organized and detail-oriented
Qualifications
- Strong computer skills and typing ability
- Previous experience in customer service, industrial supply, parts, warehouse, trades, or distribution is an asset
- Knowledge of industrial supplies and equipment is helpful, but we’re willing to train someone with the right attitude and customer-first mindset
- Strong communication and problem-solving skills
- Ability to stand for extended periods during the workday
We’re looking for someone who takes pride in helping customers and enjoys being part of a team that gets things done. If that sounds like you, we’d love to hear from you.
Pay: $42,000.00-$50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
