Our client, a well-established manufacturer and distributor in the Lower Mainland, BC, is modernizing the enterprise systems that support a large-scale production, warehousing, and supply chain operation. They are building a new Application Services team to take full ownership of those business-critical applications, and are seeking an ERP Application Services Analyst as a foundational hire on that team.
Key Responsibilities:
- Diagnose and resolve application incidents, performance problems, and integration issues across business-critical enterprise systems, restoring service efficiently and documenting what happened.
- Perform root cause analysis on recurring issues and work with developers, infrastructure, database teams, and vendors on permanent fixes.
- Implement approved configuration changes and minor functional enhancements under Product Owner guidance, including report updates, workflow adjustments, and low-complexity feature changes.
- Test changes in non-production environments and support user acceptance testing led by the Product Owner or business stakeholders.
- Monitor application health, interfaces, and scheduled jobs; resolve failed jobs and stuck transactions, and handle routine maintenance such as data clean-up and basic performance tuning.
- Act as the technical point of contact for business users on system behaviour, errors, and configuration, translating technical detail into clear explanations.
- Provide structured input to the Product Owner on recurring pain points and enhancement opportunities, drawing on support data and system behaviour.
- Build and maintain technical documentation, runbooks, and known-issue records, and share knowledge with the Service Desk to improve first-call resolution.
Ideal Candidate Requirements:
- 5+ years supporting enterprise applications in a production environment, with strong working knowledge of ERP systems.
- Hands-on experience with ERP configuration, customization, and integration, not just front-line ticket triage.
- Solid SQL skills for queries, reporting, and troubleshooting.
- A track record of owning complex, ambiguous tickets end to end and seeing them through to resolution.
- Background in manufacturing, logistics, shipping, or supply chain environments; exposure to warehouse management systems is a strong asset.
- SysPro experience is highly valued, as is familiarity with related reporting and data tooling.
- Requirements gathering experience and the ability to work directly with business stakeholders to shape solutions.
- Diploma or degree in Computer Science, Information Systems, or equivalent practical experience, paired with strong communication skills and a continuous improvement mindset.
The estimated base pay rate for this position is CAD $65,500 to CAD $82,000 per year as of the posting date. Actual compensation within this range will be determined based on factors such as job-related skills, relevant experience, education, and training. Please note that this range reflects the base pay rate only and does not include any applicable bonuses or benefits.
Interested candidates are encouraged to send their resumes in Word format to [email protected]. Due to the time-sensitive nature of this position, only candidates selected for an interview will be contacted. Our client and Torus Talent are equal-opportunity employers.
