Job Overview
We are seeking a dedicated, organized and detail-oriented Medical Office Assistant to join our healthcare team. This role is essential in providing exceptional administrative support in a fast-paced clinical environment .
The ideal candidate is professional, organized, compassionate, and committed to providing exceptional patient care.
Prior experience in a medical office is preferred and highly valued.
In this role, you will work in a team environment and support the day-to-day operations of the clinic while delivering an exceptional patient experience.
Responsibilities include, but are not limited to:
Patient Experience
- Welcome and greeting patients in person or on the telephone, providing high-quality and friendly customer service
- Manage communication between clients and the clinic/clinicians
- Booking appointments, billing, and collections using Jane App, including direct billing for WSBC, ICBC, MSP, and private insurers
Clinic Space
- Ensure the clinic exterior (e.g., walkway, front door) is clean, organized, and unobstructed
- Maintain a presentable clinic space, including the front desk, waiting area, treatment rooms, and exercise area
- Keep products stocked and organized; sort, wash, and fold linens
Operations
- Track coverage for 3rd Party insurance claims.
- Assisting therapists in their duties with administrative tasks including drafting letters, initiating medical reports, making calls on behalf of staff
- Scheduling and booking New/Returning and Walk-In Patients
Qualifications & Experience
- Exceptional customer service skills
- Strong verbal, written, and interpersonal communication skills
- Experience in a physiotherapy, RMT, Acupuncture clinic and familiarity with Jane App, ICBC, WSBC, MSP, and private insurers is an asset
- Proficient with Microsoft Word and Excel, Google docs, etc.
- Telephone Skills
- Highly organized, with the ability to prioritize and multitask in a busy clinic environment
- Ability to work independently
If this sounds like the right fit, we’d love to hear from you.
You can send us your resume (or even just a quick introduction email) at [email protected].
We look forward to welcoming you to our Team!
Pay: $18.25-$20.00 per hour
Benefits:
Experience:
- MOA (required): 1 year (preferred)
Work Location: In person
