Job Overview
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is vital in providing exceptional support to our clients, ensuring their needs are met efficiently and professionally. The ideal candidate will possess excellent communication skills, be bilingual in English and Spanish, and have a passion for delivering outstanding service. This position offers an engaging work environment where your ability to assist customers and promote products will directly impact our company's success.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Greet every customer warmly and assist them in finding products or services they need.
- Operate the cash register and handle transactions accurately, including fuel sales.
- Keep shelves stocked, organized, and visually appealing—restocking snacks, drinks, and travel essentials.
- Maintain cleanliness in the store, restrooms, and common areas to meet high hygiene standards.
- Prepare and serve fresh coffee, hot food, and grab-and-go items.
- Monitor fuel pumps and assist customers with fueling questions or issues.
- Follow safety and security procedures, including handling cash responsibly and monitoring for suspicious activity.
- Support team members during busy periods to ensure smooth operations.
What You'll Bring
- A friendly, approachable personality and a genuine desire to help people.
- Strong communication skills and the ability to work well with a diverse range of customers.
- Reliability and flexibility—willing to work evenings, weekends, and holidays as needed.
- Basic math skills for handling cash and transactions accurately.
- Ability to stand for extended periods and lift up to 25 lbs.
- Previous retail, cashier, or customer service experience is a plus, but not required—we’ll train the right person.
Why You'll Love It Here
- A supportive team environment where your contributions are valued.
- Flexible scheduling to help balance work and life.
We are an equal opportunity employer and welcome applicants from all backgrounds.
Join Us
If you’re ready to bring energy, reliability, and a welcoming smile to travelers from all walks of life, we’d love to meet you. Send us your resume—or stop by in person—and tell us about a time you made someone’s day a little brighter.
If you’d like, I can also create a shorter, punchier version of this job description that’s perfect for posting on Indeed or a job board to grab attention quickly.
Would you like me to prepare that next?
Qualifications
- Proven experience in customer service or sales roles preferred
- Strong data entry skills with attention to detail
- Excellent communication skills, including phone etiquette and active listening
This position is essential for maintaining high customer satisfaction levels and supporting our company's growth. We value candidates who are proactive, adaptable, and committed to delivering exceptional service.
Pay: $17.20-$17.60 per hour
Work Location: In person
