HVAC Service Supervisor | $85,000 to $135,200 per year
Position Overview:
The Service Supervisor provides hands-on, field-based leadership to strengthen how service work is executed across Welldone's operations. This role exists to raise the bar on technical ability, execution of high-quality service and repair work, and customer-facing professionalism in the field.
Leadership in this position is demonstrated through technical support, consistent job site presence, and setting other techs up for success. Quality Control (QC) is the lens through which all work is viewed-used to reduce callbacks, improve preventive maintenance execution, and continuously improve technician performance, professionalism and the Welldone customers experience.
Welldone Mechanical Services | Saskatoon, SK
If it's not done well, it's not Welldone
Our reputation is built on communication, doing the job right the first time, delivering consistent quality, and maintaining a high level of professionalism in every customer interaction. Locally owned and operated, we have been providing exceptional HVAC, plumbing and electrical services in Saskatoon since 1998.
Benefits:
- Medical and Dental insurance; 100% paid premiums by employer
-
Life insurance
-
Critical illness insurance
-
Paid vacation
-
11 paid holidays
-
RRSP with company match program
-
Company Phone
-
Vehicle allowance
What You Will Be Doing:
- Provide hands-on field leadership through regular site presence, and technical support
-
Support technicians with real-time troubleshooting, job readiness, and coaching on execution and professionalism
-
Reinforce workmanship standards and escalate performance concerns to the Service Manager when needed
-
Coach technicians on excellence standards, efficiency, documentation, and soft skills (customer interactions)
-
Job site audits and post-job inspections, after PM and spot work.
-
Review of service documentation (including BuildOps reports) for accuracy, completeness, and professionalism
-
Identification of workmanship issues, training gaps, and process breakdowns contributing to callbacks or rework
-
Real-time coaching and corrective feedback to prevent repeat issues
-
Tracking trends in callbacks, warranty work, and recurring service breakdowns
-
Support team meetings and service initiatives that improve alignment and execution discipline
-
Assist with project coordination where field oversight strengthens quality and customer outcomes
What We Are Looking For:
- Minimum 5 years' experience in a service-based or technical field
-
HVAC industry experience required
-
Journeyman certificate in a related trade preferred
-
Demonstrated technical troubleshooting capability
-
Strong leadership and coaching abilities
-
High level of professionalism and communication skill (verbal and written)
-
Proficient in Microsoft Office and CRM/ERP systems (BuildOps experience preferred)
-
Technologically adaptable and process oriented
-
Proactive mindset with a genuine desire to support team growth and operational excellence at Welldone Mechanical
We are an Equal Opportunity Employer
