Senior Processing Consultant

Skilled Trades Ontario -
Toronto, ON

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Job details

Part-time | Full-time
$27.68–$33.07 an hour

Qualifications

FTP
French
Incident management
Filing
Administrative experience
Analysis skills
Records management
Bachelor's
Organizational skills
College diploma
Communication skills

Full job description

Position Type: Regular, Full-Time and Part-Time – OPSEU represented
Full-Time Locations: Toronto (Durham), Ottawa, Peterborough, London, Owen Sound
Part-Time Location: Bellville
Job Band: 4
Hiring Range: $27.68 to $33.07/hour
Hours of work: Full-Time: 36.25 hours/week, Part-Time: 15 to 20 hours/week
Reporting to: Regional Manager, Apprenticeship Services
This posting is applicable to: Internal/External Applicants

Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades
certification in Ontario, which includes:

Establishing apprenticeship programs, including training standards, curriculum

standards and certification exams.

Administering apprenticeship programs, including approving apprentices and

sponsors, registering training agreements and assessing applications for
apprenticeship program completion.

Issuing certificates of apprenticeship to completed Ontario apprentices.
Assessing experience and qualifications of individuals who have not completed

an apprenticeship program in Ontario.

Administering exams, including certifying exams, in all trades subject to

certifying exams.

Issuing Certificates of Qualification in all trades with certifying exams.
Renewing Certificates of Qualification in compulsory trades.
Maintaining a Public Register of people authorized to work in compulsory

trades.

Researching apprenticeships and the trades.

The Senior Processing Consultant reports to the Regional Manager, Apprenticeship
Services within the Regional Operations team. This position ensures information is
handled confidentially, entered accurately into our database, and filed appropriately. It
supports Skilled Trades Ontario’s client-facing and operational functions, including
application processing, administrative support, exam invigilation, and inventory logistics.
The role requires a high level of professionalism, attention to detail, and adaptability to
shifting business needs.

Responsibilities:
Processing Tasks

Reviews, validates, and processes applications for clients.
Creates and maintains records for Skilled Trades Ontario (“STO”) clients.
Supports the policies and procedures set out by STO, and ensures information is

handled confidentially.

Handles all files and data in accordance with both STO and applicable

Government guidelines and regulations.

Enters accurate and reliable data into the appropriate database in accordance

with STO’s standards, guidelines, and policies.

Reviews and validates data reports for accuracy and completeness.
Understands the functionality of the various datasets used within STO.
Performs advanced searches of the database and common folders.
Gathers information and retrieves archived documents from various databases,

common folders, and offsite storage as required.

Accesses, updates, and uploads files and forms via electronic transport such as

FTP as required.

Supports Group Sponsor initiatives including but not limited to registration activity

and exam administration.

Exam Invigilation & Inventory Management

Coordinates and participates in the Invigilation of Certificate and Qualification

exams across designated locations.

Support the secure handling, tracking, and movement of exam inventory

throughout the province.

Maintains accurate records of exam materials, including distribution, return, and

storage.

Liaises with regional staff and couriers to ensure timely and secure transport of

exam assets.

Escalate critical incidents to Management as required.
Troubleshoot hardware, software, and connectivity issues to minimize disruptions

during exam delivery.

Document support cases, incidents, and feedback to contribute to continuous

improvement of exam processes.

Collaborate with IT and Exam Administration teams to ensure readiness and

resolution of technical issues before and during exams.
Other Duties

Other duties as assigned.

Qualifications:
• One (1) to two (2) years of experience in a similar role.

Knowledge of administrative policies and procedures and the ability to coordinate.
Familiarity with administrative practices to provide a variety of administrative

services.

Knowledge of filing and records management processes and best practices to

develop and maintain various manual and computerized filing systems.

Understanding of the operations and capabilities of various standard office

software programs, including word processing.

Tact in handling and coordinating confidential information.
University degree or College diploma would be considered an asset.
French is considered an asset.

Skills Include:

Knowledge of exam session operations, including logistical and technical support

requirements.

Familiarity with incident management and escalation protocols in high-stakes

exam environments.

Understanding of hardware, software, and connectivity systems used in digital and

paper-based exam delivery.

Ability to monitor live sessions and identify compliance issues or technical risks.
Strong problem-solving and analytical skills to assess and resolve real-time

issues.

Effective communication and collaboration skills to support invigilators and internal

stakeholders during exam events. Basic arithmetic to process trade qualifier and
other fees.

Oral and written communication skills to facilitate communication and information

flow for the team, and to prepare unit-level administrative processes and related
materials.

Teamwork skills to work in a team environment.
Organizational skills to coordinate a range of office administrative matters for the

unit.

What STO Offers:

Work-life balance
Comprehensive health and dental benefits
RRSP matching (up to 6%)
Employee Assistance Program (EAP) through TELUS Health with employee perks

How to Apply: Please submit your application on ADP via:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca76
3c0a-275d-409e-95c5-
2b5d98d0de89&ccId=19000101_000001&jobId=611023&lang=en_CA&source=CC2

We thank all applicants for their interest and will only contact those whose skills,
knowledge, and experience most closely match the requirements of the position.

Our Recruitment Process Includes:
• Step 1: Resume Screening

Step 2: Phone Screening
Step 3: Panel Interview(s)/Assignment
Step 4: Selection
Step 5: Offer of Employment

Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace.
Our goal is to attract, develop and retain highly talented employees from diverse backgrounds,
allowing us to benefit from a wide variety of experiences and perspectives. In accordance with
the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and
Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point
throughout the hiring process, provided the candidate makes their accommodation needs known
to Skilled Trades Ontario. We welcome applications from all qualified persons.

Skilled Trades Ontario is an equal opportunity employer.

Apply Now

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