Paradies Lagardère is a leading North American travel retailer and restaurateur, delivering innovative retail and dining experiences across more than 90 airports. With over 65 years of expertise, the company is recognized for combining operational excellence, strong brand partnerships, and a passion for hospitality to elevate the traveller experience.
Toronto Pearson International Airport (YYZ) represents one of the company’s largest and most dynamic operations, with a diverse portfolio of retail concepts serving millions of travellers each year. This Terminal Manager role is a critical leadership position responsible for overseeing multi-unit retail operations within the airport, driving performance, and ensuring a consistent, high-quality customer experience across all locations.
The ideal candidate brings strong retail and sales leadership experience, with a proven ability to manage multiple units in a fast-paced, high-volume environment. This role plays a key part in delivering the company’s performance objectives by leading, developing, and inspiring teams to provide an exceptional customer experience across all stores.
Job Summary:
- Motivate team through our company’s vision and direction to encompass our core values
- Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
- Lead and inspire a great customer service culture by recognizing and rewarding
- Build relationships with peer and upper management
- Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
- Train and continuously develop teams
- Provide consistent performance feedback
- Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
- Ensure that all visual directives are executed seamlessly
- Direct and execute strategic merchandising to maximize sales and presentation standards
- Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
- Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
- Achieve predetermined financial budgets to include payroll containment
- Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
- Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
Qualifications:
- Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
- Strong verbal and written communication skills
- Collaborative skills and ability to work well within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Ability to work a flexible schedule, including holidays, nights, and weekends
- Entrepreneurial spirit and ability to make sound decisions in a fast-paced environment
- College Degree or equivalent experience.
- Five (5) years of merchandising, operations, and personnel experience as a retail manager in either a department store or specialty/gift store.
- Experience in managing unionized sales associates.
Compensation range: CA$70,000 - CA$85,000 based on experience
Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.
Paradies Lagardere est un employeur souscrivant au principe d’égalité d’accès à l’emploi. Nous sommes résolus à promouvoir la diversité, l’inclusion et l’accessibilité. Nous accueillons toutes les candidatures, sans égard à la race, à la couleur, à la religion, au genre, à l’origine nationale, au handicap ou à tout autre statut protégé par la loi.
Nous nous engageons à créer un milieu de travail diversifié et accueillant qui inclut des personnes aux parcours et expériences variés. L’entreprise s’engage à offrir des mesures d’adaptation raisonnables aux candidats et candidates en situation de handicap.
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