Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.
At AAG, we’re continuing to grow and shape the future of the automotive industry. We’re currently hiring a Service Receptionist for one of our Ottawa locations.
Responsibilities
- Record all service customer invoices in an Excel spreadsheet.
- Submit daily receipts to the accounting department.
- Collect sales and service receipts, cross-reference with the POS machine breakdown to ensure accuracy, and pass them to parts for reconciliation.
- Receive and stock new vehicles, manage keys, and stock tags for both new and used vehicles.
- Perform various tasks to support the service and sales departments.
- Answer calls for both service and sales departments, directing them to the appropriate person or taking messages as needed.
- Assist in scheduling service appointments in XTime
- Follow up with service customers a day or two after their service to gather feedback and document it.
- Address any issues or complaints by bringing them to a service advisor or manager for resolution.
- Log all call details and customer feedback in the Excel spreadsheets.
- Monitor customer survey responses and scores on InMoment.
- Create two daily reports on CSI survey scores for management using the CSI Daily report Excel spreadsheets.
- In the afternoon/evening report, include a detailed list of answered or unanswered calls, along with the caller's feedback.
Qualifications
- Previous experience in an administrative role
- Deep passion and interest in human centered customer experiences
- High attention to detail and able to work with minimal supervision
- Comfort working with all levels of staff and customers
- Strong verbal and written skills and proficiency in English
Proficient in Microsoft Office Applications (Excel, Word, Outlook)
Pay: $19.00-$21.00 per hour
Benefits:
- Extended health care
- Paid time off
Education:
- Secondary School (preferred)
Experience:
- Customer Service: 2 years (preferred)
Language:
- French (preferred)
- English (required)
Work Location: In person
