CUSTOMER SERVICE SALESPERSON
FULL-TIME
JOB DESCRIPTION:
The LBM (Lumber and Building Materials) Counter Salesperson is responsible for providing prompt, courteous, and efficient customer service and advising customers on appropriate merchandise and related items. Their duties include:
- Being familiar with building supply pricing.
- Local building codes.
- Types of building permits issued.
- Preparing quotations.
- A variety of other related tasks.
The LBM Counter Salesperson must perform all assigned tasks with sufficient speed and accuracy to avoid adverse impacts on customer service and achieve sales profitability.
DUTIES / RESPONSIBILITIES:
Ensure customers are greeted within 30 seconds of their arrival at the LBM counter.
Determine customers’ needs by asking open-ended questions. Communicate product knowledge to the customer as appropriate—process special orders for non-stock or out-of-stock items. Be familiar with and maintain up-to-date pricing information. Help customers solve building problems. Update yourself with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages. Resolve customer complaints. Maintain professional confidentiality of all store and customer records. Work on additional duties and assignments as assigned by management. Work safely following provincial and federal safety legislation and the use of good common sense. Report any potential hazards and unsafe behaviour to management to correct the situation.
QUALIFICATIONS:
Ability to work a flexible schedule, including weekends and evenings.
A great attitude that continuously brings sales energy every day.
Must communicate effectively and persuasively with employees, management, suppliers, and customers to obtain accurate information for pricing, estimates, quotations, etc.
Prior retail experience is beneficial.
Willingness to continually develop professional skills and knowledge base.
High School graduate or equivalent.
Ability to work cooperatively in a team atmosphere.
Job Types: Full-time, Permanent
Pay: $17.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
