Job Overview
We are looking for a highly organized professional who excels at scheduling, patient communication, and dental insurance administration. This role is ideal for someone who takes pride in delivering exceptional customer service while helping keep a busy practice running efficiently.We are seeking a dynamic and compassionate Dental Patient Care Coordinator to join our vibrant dental practice. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from the moment they walk through our doors or call to schedule appointments. Your energetic approach will help foster trust and comfort, guiding patients through their dental journey with professionalism and enthusiasm. This position offers an exciting opportunity to be part of a team dedicated to improving oral health while providing exceptional customer service.
Responsibilities
- Welcome patients and create a friendly, professional first impression
- Manage appointment scheduling and maintain a productive daily schedule
- Optimize schedule utilization and minimize gaps
- Manage patient recalls and re-care systems
- Handle incoming calls and patient inquiries
- Schedule, confirm, reschedule, and coordinate appointments
- Process referrals and patient correspondence
- Maintain accurate patient records using Dentrix
- Process patient payments and billing
- Submit and follow up on Ontario dental insurance claims and predeterminations
- Respond professionally to insurance and fee-related inquiries
- Help retain appointments by effectively managing cancellations
- Support the clinical team through efficient administrative coordination
Experience
- Minimum 2 years of Dental Administration experience
- Experience using Dentrix
- Experience processing Ontario dental insurance claims and predeterminations
- Strong scheduling and patient service skills
- Availability to work Tuesday evenings until 7:30 PM
- Availability for some Saturdays
- Legal authorization to work in Canada
The Ideal Candidate
You are:
- Experienced in dental administration
- Highly organized and detail-oriented
- Exceptional at customer service and patient communication
- Confident working with dental insurance and billing
- Skilled at managing and optimizing appointment schedules
- Professional, reliable, and team-oriented
- Comfortable working in a busy, fast-paced environment
Join us in making a difference by delivering outstanding care and service in a rewarding environment!
Pay: $25.00-$30.00 per hour
Benefits:
- Employee assistance program
- On-site parking
- Paid time off
- Wellness program
Application question(s):
- What PMS (Practice Management Software) do you have experience with?
- Please describe your experience processing Ontario dental insurance claims and predeterminations.
Experience:
- Dental Administration: 2 years (required)
Work Location: In person
