Job Summary
We are seeking a professional and organized Front Desk Agent to serve as the first point of contact for our clients and visitors. The ideal candidate will possess excellent communication skills, strong organizational abilities, and proficiency with various office software. This role involves managing multi-line phone systems, performing data entry, and providing exceptional customer service in a fast-paced environment. Prior experience in medical or dental offices is a plus, but we welcome candidates with relevant administrative experience eager to grow in a dynamic setting.
Responsibilities
- Greet visitors and clients promptly and professionally, ensuring a positive first impression
- Manage multi-line phone systems, screen calls, and direct inquiries appropriately
- Perform data entry tasks accurately using Microsoft Office, Google Workspace, and other office software
- Handle appointment scheduling, cancellations, and confirmations efficiently
- Maintain organized filing systems both physically and electronically
- Assist with administrative tasks such as proofreading documents, managing correspondence, and processing paperwork
- Support bookkeeping activities using QuickBooks or similar accounting software when necessary
- Ensure the reception area remains tidy and welcoming at all times
- Provide exceptional customer support by addressing inquiries and resolving issues promptly
- Collaborate with team members to ensure smooth office operations
Experience
- Previous clerical or administrative experience preferred, especially in medical or dental office settings
- Familiarity with front desk procedures and multi-line phone systems
- Proficiency in Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and basic computer skills
- Experience with data entry, filing, proofreading, and customer service roles highly desirable
- Knowledge of QuickBooks or bookkeeping is a plus
- Strong organizational skills with attention to detail and accuracy
- Excellent phone etiquette and communication skills required
- Ability to handle multiple tasks efficiently in a fast-paced environment
Pay: $18.00 per hour
Work Location: In person
