Position Summary
We are seeking a professional, organized, and customer-focused Customer Service Representative to join our team. The successful candidate will serve as the first point of contact for customers, providing exceptional service by answering inquiries, processing orders, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
· Answer customer inquiries via phone, email, and in person.
· Process customer orders, quotes, returns, and exchanges accurately.
· Provide product, pricing, and availability information.
· Resolve customer complaints and concerns in a timely and professional manner.
· Maintain accurate customer records and update company systems.
· Coordinate with sales, warehouse, purchasing, and service teams to ensure customer needs are met.
· Follow up with customers regarding orders, deliveries, and outstanding requests.
· Assist with administrative tasks and reporting as required.
· Identify opportunities to improve customer satisfaction and internal processes.
Qualifications & Skills
· High school diploma or equivalent (post-secondary education is an asset).
· 1–3 years of experience in customer service, order processing, or an administrative role.
· Strong verbal and written communication skills.
· Excellent problem-solving and conflict-resolution abilities.
· Proficiency with Microsoft Office (Outlook, Excel, Word) and ERP/CRM systems.
· Strong organizational skills with attention to detail.
· Ability to manage multiple priorities in a fast-paced environment.
· Positive attitude and a team-oriented approach.
· English is required.
Pay: $46,000.00-$48,500.00 per year
Work Location: In person
