Build Relationships. Deliver Great Service. Make an Impact.
At Spectra, we're committed to delivering high-quality aluminum products backed by exceptional customer service. As a growing Canadian manufacturer with five facilities across Ontario, we're looking for a Bilingual Customer Service Representative (English/French) to join our team in Bradford.
In this role, you'll be a key point of contact for our customers - building strong relationships, coordinating quotes and ensuring every interaction reflects Spectra's commitment to quality and service. Working closely with Sales, Production, Engineering and other internal teams, you'll help ensure customer needs are met from inquiry through delivery.
If you're someone who enjoys building relationships, solving problems and providing outstanding customer service, we'd love to hear from you.
What You'll Do
- Build and maintain strong relationships with English and French-speaking customers.
- Respond to customer inquiries by phone and email in both English and French.
- Prepare, coordinate and follow up on customer quotations and pricing requests.
- Collaborate cross-functionally to ensure customer expectations are met.
- Process customer requests accurately and maintain customer information within internal systems.
- Monitor customer orders and proactively communicate updates when required.
- Resolve customer concerns professionally while delivering a positive customer experience.
- Identify opportunities to strengthen customer relationships and support business growth.
- Maintain accurate documentation and ensure timely follow-up on customer requests.
You'll Thrive in This Role If You...
- Enjoy building long-term relationships with customers.
- Communicate confidently and professionally in both English and French.
- Stay organized while managing multiple priorities.
- Enjoy solving problems and finding solutions for customers.
- Take pride in delivering a high level of service and follow-through.
- Work well with cross-functional teams and enjoy collaborating with others.
Qualifications
- Bilingual in English and French (spoken and written).
- Previous customer service, inside sales, account coordination or customer support experience.
- Strong communication and relationship-building skills.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office.
- Experience working in a manufacturing or industrial environment is considered an asset.
- Experience with ERP or customer order management systems is considered an asset.
What Success Looks Like
In this role, you'll know you're making an impact when you:
- Build trusted relationships with customers through responsive, professional service.
- Ensure customer inquiries, quotations and requests are handled accurately and efficiently.
- Collaborate effectively with internal teams to deliver an outstanding customer experience.
- Resolve issues proactively while maintaining a positive customer relationship.
- Contribute to customer satisfaction, retention and the continued growth of the business.
Why Join Spectra?
At Spectra, we know that great customer relationships are built by great people. You'll join a collaborative team where your communication skills, problem-solving abilities and commitment to service will make a real impact on both our customers and our business.
What We Offer
- Competitive compensation and comprehensive benefits.
- Stable, full-time employment with a growing Canadian manufacturer.
- A collaborative and supportive team environment.
- Opportunities for learning, development and career growth.
- The opportunity to work with customers across a variety of industries and help support their success.
- A culture focused on teamwork, quality, integrity and continuous improvement.
If you're passionate about delivering exceptional customer service and enjoy building lasting relationships, we'd love to hear from you.
Vacancy Status: This posting is for an existing vacancy.
Pay: $55,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
