KMS Tools & Equipment is a Canadian owned and operated company with stores in western Canada. Our mission is to provide the best value in tools while offering staff a competitive and exciting career. From the serious hobbyists looking to work in a field they are passionate about, to former trades people looking for something new, a career at KMS Tools is an excellent opportunity to work within your community and in a dynamic and fast paced industry.
We are currently accepting applications for a front counter associate position in our Service and Repair location! Previous experience working in a service or repair center or customer focused order processing role is considered an asset for this position.
Position Duties and Responsibilities:
- Ensure customers receive outstanding customer service at every point of the repair process, including product drop off, estimation, and pick up and invoicing
- Collaborate with technicians to resolve client issues and provide excellent customer service
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Process transactions with accuracy and timeliness
- Review warranty policy terms to determine whether a particular repair is covered by warranty.
- Respond to customer queries in person, on the phone, or via electronic communication
- Develop and maintain a thorough understanding of organization’s products or services and any service or warranty periods
- Contact customers to respond to inquiries or to provide notification of repair estimates.
Preferred Skills:
- Active Listening skills that promote collaboration and positive customer expereinces
- Service Orientation, actively looking for ways to help people.
- Ability to read technical product documents or manuals
- Prior experience in a customer service role, ideally in a support operations environment
- Solid problem-solving, multi-tasking, and decision-making capabilities
- Proficiency with computer applications and customer service software/tools
- Approachable demeanor with a knack for building rapport with customers
- Previous customer service, call center, or support experience preferred
Benefits - How we support you:
- Competitive extended medical and dental program
- Matching RRSP/DPSP program
- Work-life balance - most locations are closed in evenings and are usually closed on Sundays and Statutory holidays
- Opportunities for employee development
- Employee pricing
When applying, let us know about your experience using our products and why you would be a good fit for this position.
You can learn more about KMS Tools by visiting or checking out our socials!
Pay: From $19.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
Work Location: In person
