Job Overview
We are seeking a highly organized and customer-focused Automotive Appointment Co-ordinator to join our dealership team. This role is essential in managing service appointments, ensuring a smooth flow of operations, and providing exceptional customer service. The ideal candidate will have a strong understanding of automotive processes, excellent communication skills, and the ability to upsell additional services to enhance customer satisfaction and dealership revenue.
Duties
- Schedule and confirm service appointments for customers, ensuring efficient use of service bays and technicians’ time
- Greet customers warmly and assist with check-in procedures upon arrival
- Maintain accurate records of appointments, customer information, and vehicle details
- Communicate effectively with technicians and service advisors regarding appointment status and vehicle needs
- Upsell additional services or repairs based on customer needs and vehicle condition, enhancing revenue opportunities
- Handle cash transactions accurately when applicable, including payments for services or deposits
- Follow up with customers post-service to ensure satisfaction and encourage future appointments
- Manage rescheduling or cancellations promptly to optimize scheduling efficiency
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a professional demeanor at all times
Qualifications
- Previous experience in a dealership or automotive service environment is preferred
- Mechanical knowledge or mechanic experience is a strong plus, aiding in understanding vehicle needs and communicating effectively with technicians
- Strong customer service skills with the ability to build rapport and handle inquiries professionally
- Sales experience, particularly in upselling services or products, is advantageous
- Ability to handle cash transactions accurately and responsibly
- Excellent organizational skills with attention to detail in scheduling and recordkeeping
- Effective communication skills to liaise between customers, technicians, and management
- Knowledge of automotive repair processes is desirable but not mandatory; willingness to learn is essential
This position offers an engaging environment where your organizational skills and automotive knowledge can contribute directly to dealership success. We value proactive team members dedicated to delivering outstanding customer experiences.
Pay: $17.20-$27.79 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
