Position Summary: Hyatt Place Windsor is seeking an experienced Housekeeping Manager to ensure the cleanliness, orderliness, and overall maintenance of our facilities. The Executive Housekeeper will lead a team of housekeeping, laundry and house person staff, and uphold the highest standards of cleanliness and hygiene.
Reports to: General Manager
Key Responsibilities
- Oversee daily operations of the all housekeeping departments
- Ensure all guest rooms and public spaces meet Hyatt brand standards
- Lead, train, and support staff
- Develop and maintain staff schedules based on forecasts, business demands, and holiday trends.
- Inspects premises, guest rooms, linen rooms, and public areas to assure employees maintain the property’s superior standards of housekeeping.
- Communicates all maintenance and repair needs to appropriate individuals.
- Ensure proper opening and closing procedures are followed
- Helps maintain an inventory of guest and housekeeping supplies and linen, ordering replacement of supplies and equipment as needed.
- Provides guest room status reports to Front Desk and General Manager
- Ensures good safety practices of employees and guests throughout the hotel, assisting in the maintenance of proper emergency and security procedures.
- Collaborate with management to develop improvement plans for service quality and operational efficiency
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing training, and ensuring proper labeling of hazardous supplies in accordance with the company's Health & Safety program.
- Monitor expenses and implement cost-saving measures without compromising service quality.
- Perform light maintenance
- Manage and submit housekeeping labor tracking and attendance tracking.
- Address and resolve guest issues and complaints effectively and in a timely manner.
- Implement and monitor quality assurance programs to maintain high service standards.
- Regularly assess guest feedback and implement improvements based on suggestions and comments.
- Being on top of Deep cleaning and PM schedules and uploading them to Hyatt portals.
- Manage payroll process for all associates, ensuring deadlines for payroll submission are met
- Performs room attendant/laundry/house person duties, when required.
- Perform any other job-related duties as assigned.
Requirements
- 2+ years in a supervisory role in a hotel/rooms division
- 4+ years of hotel housekeeping experience (preferred)
- Monitor real-time room statuses, assign tasks, and track staff efficiency entirely via our property management app. Be comfortable using online applications
- Diploma/degree in Hotel Management or equivalent experience (preferred)
- Strong leadership, organizational, and communication skills
- Proven experience in custodial services, hotel housekeeping, or industrial cleaning environments
- Prior supervisory or leadership experience in hospitality or custodial roles is preferred
- Strong knowledge of cleaning techniques, safety protocols, and hospitality standards
- Excellent organizational skills with the ability to manage multiple priorities effectively
- Familiarity with hospitality industry best practices related to cleanliness and guest satisfaction
- Ability to train staff effectively and foster a positive team environment
- Flexibility to work evenings, weekends, and holidays as needed.
Pay: $21.00-$22.00 per hour
Work Location: In person
