Job description:
Order Administrator
We are seeking a detail-oriented and proactive Order Administrator to join our dynamic team. The ideal candidate will play a crucial role in managing customer orders, ensuring accuracy, and providing exceptional service. This position requires strong communication skills and the ability to analyze customer needs effectively. The Order Administrator will serve as a key point of contact for customers, facilitating smooth order processing and enhancing overall customer satisfaction.
Working Hours are from 7am to 4pm (Sunday to Thursday)
Responsibilities:
- Process customer orders accurately and efficiently, ensuring all details are captured correctly
- Communicate with customers regarding order status, delivery timelines, and any potential issues
- Maintain organized records of orders, customer interactions, and follow-up actions
- Provide exceptional customer service through effective phone etiquette and professional communication
- Collaborate with sales teams to support order fulfillment and address any discrepancies
- Assist in training new staff on order processing procedures and best practices
- Review and issue sales/sales return credits
- Invoicing and filling
- Report Preparation
- Other duties as assigned
Experience
- Proficiency in English is required
- Strong analytical skills with the ability to assess customer needs and recommend appropriate solutions
- Excellent communication skills, both verbal and written, with a focus on clear and effective interaction
- Familiarity with upselling techniques and strategies to enhance customer engagement
- Demonstrated ability to work in a fast-paced environment while maintaining attention to detail
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $39,780.00-$42,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
