Who Are We?
Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to date and more to come!
We are looking for an IT Systems Specialist to join our IT team!
About the Role
As an IT Systems Specialist, you will own the day-to-day support and administration of our core business systems, including ERP, POS, and Microsoft 365, ensuring reliable IT operations across our retail stores and head office. This role is ideal for someone who is technically strong, highly independent, and enjoys solving complex system issues while collaborating with internal teams and external vendors in a fast-paced retail environment.
ERP & POS Systems
-
Serve as the primary owner of day-to-day support for NetSuite, Heading POS, and related business systems.
-
Troubleshoot and resolve first- and second-line system issues, perform basic system configuration, and escalate complex issues when required.
- Investigate data synchronization and system interface issues, identifying root causes and opportunities for improvement.
- Build and maintain documentation and knowledge base articles to improve support efficiency.
Vendor & Systems Management
-
Act as the primary liaison with ERP, POS, and technology vendors, managing support cases through resolution.
-
Coordinate with implementation partners and vendors on system issues, integrations, and ongoing support.
-
Monitor recurring issues and recommend solutions to improve system stability and performance.
Helpdesk & IT Operations
-
Own the IT helpdesk ticketing system, managing requests from intake through resolution.
-
Prioritize, track, and document support requests while maintaining clear communication with end users.
- Develop and maintain IT SOPs, troubleshooting guides, and support documentation.
Microsoft 365 & IT Administration
-
Administer Microsoft 365 user accounts, permissions, licensing, and onboarding/offboarding processes.
-
Support and progressively take ownership of Microsoft 365 administration and collaboration platforms.
-
Maintain IT asset inventory, coordinate device lifecycle management, and support new store and employee setup.
What You'll Need
-
3–6 years of experience in IT systems support, systems administration, or ERP/POS support.
- Hands-on experience supporting ERP and POS systems, preferably NetSuite and Heading POS.
-
Experience managing helpdesk ticketing systems and coordinating with external vendors.
-
Working knowledge of SQL, REST APIs, and system integrations for troubleshooting data and interface issues.
-
Experience administering Microsoft 365, including user management, permissions, and licensing.
-
Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently.
-
Excellent organizational and communication skills in English; Mandarin is required for vendor communication.
- Experience supporting retail or multi-site environments is highly preferred.
-
Familiarity with Microsoft Intune, IT asset management, or Power Platform tools is an asset.
Vacancy type: NEW
Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.
The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.
