Centennial Carstar Higney is looking for an organized, motivated individual to join our team as Customer Service Representative!
NOW HIRING: Customer Service Representative
LOCATION: Centennial Carstar Higney, Dartmouth, Nova Scotia
HOURS: Full time, 40 hours per week. Monday - Friday, 8:00am - 5:00pm
WAGES: $18.00 - $20.00 per hour + benefits. (Negotiable based on experience)
THE PERFECT FIT:
If you’re organized, positive, and enjoy helping people, this could be a great fit. Our Customer Service Representative plays an important role in keeping the shop running smoothly by supporting customers, coordinating appointments, communicating with insurance companies, and assisting with rental vehicles.
You’ll be the first point of contact for customers during a stressful time, helping guide them through the repair process and making sure they feel informed and taken care of every step of the way.
APPLICABLE SKILLS/ QUALIFICATIONS:
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Friendly, professional communication skills
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Strong customer service mindset
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Organized and detail-oriented
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Ability to multitask in a busy environment
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Positive attitude and team-oriented approach
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Comfortable using computers and handling administrative tasks
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Valid Canadian driver’s license
MAIN JOB TASKS & RESPONSIBILITIES:
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Address customer questions, concerns, and provide timely updates throughout their service experience
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Schedule repairs and IOU appointments
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Fielding and directing all incoming calls
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Delivery of completed repaired vehicle back to customers
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Maintain a clean, organized, and professional reception area.
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Assist with administrative tasks such as document filing and posting invoices.
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Communicate with insurance companies regarding claims, repairs, and updates.
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Coordinate sublet repairs and follow up on back-ordered parts and return credits.
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Support the team by working collaboratively to deliver exceptional service from start to finish
WHY WORK WITH CENTENNIAL:
Customer-centered culture
Supportive and team-oriented environment
Professional training and development opportunities
Competitive wages
Company matching RRSP
Group health/dental/insurance coverage
Employee discounts
Opportunities for career advancement
Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 47-year track record of success. Join our team and be part of our growth story as we operate 6 new vehicle dealerships, 12 collision centers, and 2 powersports stores across Prince Edward island, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.
We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.
