The
Customer Account Manager is responsible to the drive internal business growth of existing brokerage customers. This is done by effectively responding to the operational needs of existing NFI customers in conjunction with the effective sourcing and management of NFI’s personnel sourcing carriers. This position reports to Customer ops manager or a Director of Business Development.
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Effectively Manage Customer Relationships.
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Skilled Negotiation of Rates & Services with clients for FTL, LTL, and Intermodal services.
- Supporting dedicated sales resources that are pushing business to the operations team.
- Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented by the overriding salesperson.
- Proper positioning of brokerage services within NFI network.
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Response to sales inquiries and providing pricing on transactional based business as well as pricing proposals where applicable.
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Ensuring proper follow up and management of all loads.
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Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
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A sales/growth orientated mindset associated with organic growth from client base that will be managed in the operations group.
- Using available industry tools and relationship to identify potential customers for sales staff.
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Clear communication of service expectations.
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Foster growth in brokerage business through collaboration with all NFI Departments and willingness to do “Whatever it takes” to ensure customers’ needs are met.
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BA or BS Degree preferred
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3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
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Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
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Proficient in using MS Office Applications (Word, Excel, PowerPoint)
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Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
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Excellent oral and written communication skills
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Rudimentary knowledge of TMS programs used for brokerage services
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Market knowledge of truckload lanes and rates
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Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
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Ability to work a flexible schedule based on shipment volume.
The base hourly pay rate for this posting is between $29.12 - $38.83 CAD. The base hourly pay range is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The range listed is just one component of NFI's total compensation package for employees. This position is also eligible for an annual discretionary bonus, targeted at 10%.
Canada Equal Opportunity/Disability Statement
NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.
