STC Warehousing and Distribution provides logistics and warehousing solutions to our valued customers for over 30 years.
The Administration/Billing Clerk will assist in managing carrier/customer invoices by gathering required documentation, entering data and completing the billing process. The billing clerk will ensure that the company billing is accurate and up to date. The billing clerk will actively manage billing inquiries and work in a responsive and timely manner to resolve issues. The incumbent will also provide administrative service support to the organization by performing administrative tasks as needed.
This is a day shift position - shift start 7-9 am.
Responsibilities
- Receive, process and verify the accuracy of orders from customers
- Book orders into organization's order software
- Provide quality service to customers
- Work with other departments to resolve problems, facilitate solutions and enhance customer service offerings.
- Responsible for compiling data and supporting documents to prepare accurate customer billing
- Responsible for correctly invoicing customers through the company transportation management software
- Responsible to maintain a timely billing cycle as per the company standards
- Work with carriers/customers regarding credits/corrections and errors/disputes
- Other administrative duties as assigned by management
Requirements
- Dedicated commitment to providing superior, timely customer service
- Excellent and effective interpersonal and communication skills - written and verbal
- Strong problem-solving and decision-making skills
- Highly organized with the ability to multi-task
- Team cooperation and respect is required
- Accurate and detail-oriented
- Time management skills
- Ability to work well with a computer
Work Environment: Office Setting, Telephone etiquette is a must.
Previous customer service experience and logistics background is an asset, but not required.
Compensation based on experience
Job Type: Full-time
Pay: $18.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
