VICE PRESIDENT OF OPERATIONS
CORPORATE CULTURE
This is an opportunity to provide strategic leadership across a portfolio of five hotels located in three provinces. The role is ideal for an accomplished hospitality executive who is passionate about developing high-performing leaders, driving operational excellence, building a strong performance culture, and delivering exceptional financial and guest outcomes across a diverse hotel portfolio.
KEY RESPONSIBILITIES
- Provide strategic leadership and operational oversight across a portfolio of five hotels, ensuring alignment with the company's vision, values, and business objectives.
- Lead, coach, and mentor General Managers, fostering a culture of accountability, collaboration, and continuous development.
- Drive operational excellence by ensuring consistent delivery of brand standards, guest satisfaction, service quality, and property presentation across all hotels.
- Develop and execute strategies to improve profitability, market share, RevPAR, EBITDA, guest experience, and overall operational performance.
- Oversee budgeting, forecasting, financial analysis, labour management, cost controls, and capital planning to maximize portfolio performance.
- Partner with Sales, Revenue Management, Marketing, and Finance teams to identify growth opportunities and enhance commercial performance.
- Ensure compliance with brand standards, company policies, health and safety legislation, employment legislation, and operational controls across all properties.
- Monitor key performance indicators, analyse operational trends, and implement initiatives that improve efficiency, productivity, and profitability.
- Support hotel development, acquisitions, renovations, transitions, and major capital projects as required.
- Build and maintain strong relationships with ownership groups, brand representatives, tourism partners, industry associations, and community stakeholders.
- Identify opportunities to standardize best practices, improve systems and processes, and enhance both the guest and employee experience throughout the portfolio.
- Travel regularly between properties to provide leadership, operational support, and coaching to hotel leadership teams.
REQUIREMENTS
- Minimum 10 years of progressive leadership experience within the hospitality industry, including multi-property leadership experience.
- Proven success leading full-service hotels with responsibility for operational, financial, and commercial performance.
- Strong knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, and Property Maintenance.
- Demonstrated ability to develop high-performing leadership teams and create a culture of engagement, accountability, and continuous improvement.
- Extensive experience managing budgets, forecasting, financial reporting, labour costs, capital planning, and operational performance metrics.
- Strong strategic thinking, business acumen, and analytical skills, with the ability to translate data into actionable business decisions.
- Excellent communication, relationship-building, negotiation, and leadership skills.
- Experience working with branded hotel systems and franchise standards is highly desirable.
- Willingness to travel frequently between properties across multiple provinces.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
