The Program Assistant supports the effective and efficient administration of multiple program areas at Western Continuing Studies (WCS). Serving as a key point of contact for the instructional team, the role provides comprehensive coordination of instructional operations, including managing instructor scheduling and engagement, issuing teaching contracts, reviewing course materials for quality and compliance and overseeing the creation and maintenance of online course sections in OWL. The role also provides guidance to instructors on student accommodations. The Program Assistant serves as a resource in multiple areas of student support and services, providing guidance and resolving inquiries related to application processes, program eligibility, course and program planning, progression, policies and procedures, admission requirements including international applicants.
Working across multiple systems and high volume programming, the Program Assistant contributes to operational excellence, student satisfaction and retention, and the overall financial and strategic objectives of WCS.
