Leasing Coordinator Lead
The Leasing Coordinator assists with the organization and management of Mosaic’s Residential Rental Properties. Key duties include leading the leasing team, property tours, marketing homes, and supporting leasing operations across all sites.
Duties and Responsibilities
Marketing/Leasing
- Promote Mosaic’s Residential Portfolio to find great residents. This includes advertising and marketing available homes for rent.
- Monitor and respond to all inbound leasing inquiries.
- Manage inbound leasing activities including online postings, signage, other referral sources and community marketing.
- Be the first point of contact for prospective residents. Determine needs and preferences, qualify and professionally present the community and specific home to prospects.
- After suitable initial qualification, turn prospect interest into a formal lease application.
- Provide service and assistance to make the application and approval process as frictionless as possible.
- Complete all lease paperwork, including related addenda and accept deposits.
- Ensure all pre-move in requirements have been satisfied prior to all move-ins or key pickups.
- Assist with showing suites to prospective residents and assist with applications.
- Organize and file appropriate leases, and paperwork.
- Coordinate resident move-in experience, including elevator scheduling with the onsite Resident Service Manager.
- Inspect properties when on the grounds and ensure peerless presentation. Report any service needs to the appropriate colleague.
- Oversee, update, and maintain Resident and Leasing Portals to ensure consistency across all site colleagues.
- Help lead and support the P/T leasing coordinator’s including schedule recommendations for the leasing manager.
Analyst Support:
- Prepare daily reports, market studies, etc.
- Utilize and maintain leasing data within our property management software, Buildium.
Qualifications and Requirements
- Previous experience in sales, retail or hospitality is an asset. Flexible to work variety of schedules including weekends.
- Undergraduate degree in business or a related field.
- Valid drivers licence and access to a vehicle. Comfortable driving to sites around the Lower Mainland.
- Excellent time management skills. Able to prioritize work tasks independently.
- Effective verbal and written communication in English.
- Ability to deal with prospects in a positive, courteous, and respectful manner. Service with a smile, but firm yet friendly when needed.
- You are comfortable using Outlook, Word, Excel and Adobe effectively. Experience using Buildium or any property management software is an asset.
Ideal Candidate Traits
- Comfortable in a dynamic, multi-site role across our portfolio
- People person and good team player - friendly, welcoming, personable, and comfortable talking with people.
- Highly detail oriented.
- Strong organizational skills.
- Service orientated. Genuinely delighted when they make someone happy.
- Strong communicator – relay detailed information in a clear manner
- Problem solver.
- Self-directed and motivated to perform.
- Strong ability to overcome objections / de-escalate issues.
- Resilient and able to deal with a dynamic work environment.
- Ability to multi-task and not get flustered.
- Eager to learn and grow within property management, particularly in leasing and rental operations
About Mosaic
At Mosaic we are different. We design and build A Better Home. Full of light, rich in detail and designed so that every inch counts. Our values don’t let us settle for anything less.
Continuing the Mosaic Homes story where our focus has been on designing and building a better home for over 25 years, at Mosaic Living we pull from everything we’ve learned to great a better rental experience. From great floorplans and a seamless application right through your move-in day, to professionally managed communities that are made for residents, putting down roots has never been easier.
Better is found in the details. Spaces you can carve out your happy place and make your home more ‘you’, a landlord you can count on, willing to go the extra mile to make you feel settled and keep your home looking great, and an overall smoother rental experience straight from the start.
Work alongside a team of talented, passionate and committed Mosaic Colleagues who love what we do. Our team lives our values of doing the right thing, doing work to be proud of, being a great place to work, being the best, and being profitable.
At Mosaic we’re committed to bringing out the best in our team. We provide professional development support and mentorship in addition to multiple company paid benefits such as RRSP match, a health spending account, and a generous parental leave top up program. Our goal is to grow people, as together we grow our business.
Interested?
Apply now, we'll reach out if it looks like you'll be a good fit.
Pay: From $60,000.00 per year
Work Location: In person
