Overview
We are seeking a friendly, professional, and detail-oriented Hotel Front Desk Agent to the new DoubleTree by Hilton Kelowna. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay
- Manage guest check-in and check-out procedures accurately and efficiently
- Handle reservations, cancellations, and modifications using multi-line phone systems and reservation software
- Respond promptly to guest inquiries via phone, email, or in person with professionalism and courtesy
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Address guest concerns or complaints promptly, escalating issues when necessary to ensure satisfaction
- Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
- Uphold hotel policies and procedures related to security, safety, and confidentiality
Requirements
- Previous experience in front desk operations or hospitality is preferred but not required; training will be provided
- Excellent phone etiquette and communication skills
- Strong customer service skills with a friendly and professional demeanor
- Flexibility to work various shifts including evenings, weekends, or holidays as needed
Join our team to deliver outstanding guest experiences while developing your career in the hospitality industry. We value professionalism, enthusiasm, and a commitment to excellence in every interaction.
Pay: $18.50-$19.50 per hour
Ability to commute/relocate:
- Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (required)
Work Location: In person
