At Thermo King of BC (TKBC), we are looking for individuals who are reliable, will conduct themselves in a professional manner, will actively work to improve all aspects of the Sales Department and will always deliver exceptional customer service to our customers and other team members.
TKBC is an industry leader in Transport Refrigeration with applications including refrigerator trucks and trailers, refrigerated containers along with heating, ventilation and air conditioning systems for bus, construction equipment as well as other types of transport vehicles. If growth and development is important to you, then we want to work together to develop a plan so that you can achieve your goals at TKBC. This role is also an excellent opportunity to learn both the technical and sales sides of the business.
As a Sales Coordinator, your primary focus will be to interact with customers, other departments and sales representatives to streamline the sales process. This will involve communicating with our customers to keep them up to date on the sales process, provide information to them during the quoting stage or simply put them in contact with the appropriate sales representative. Additionally, the Sales Coordinator will liaise with other departments to ensure that delivery timelines are met and will work hard to keep the customer informed throughout the process. Your goal should be to deliver exceptional customer service during every interaction with the customer.
Your effectiveness will be measured by your ability to meet or exceed KPI’s and objectives set out at the beginning of each fiscal year.
Your core responsibilities will include:
- Being the main point of contact for customers during the sales process
- Communicate updates and delivery timeline changes to customers
- Liaise with the Service Department to ensure delivery timelines are met
- Prepare quotations for sales reps
- Update company CRM based on interactions with customers
- Create work orders and invoice work orders upon completion
- Create, track and receive equipment orders
- Assist in the management of equipment inventory including inventory counts
- Occasionally work outdoors in order to verify equipment serial numbers as part of the receiving process
Job Types: Full-time, Permanent
Pay: $22.00-$26.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
Work Location: In person
