Downtown Calgary
Our unique hospitality venue is seeking an experienced and passionate Assistant General Manager to oversee the day-to-day operations and guest experience.
Company Overview
We are a company that operates a one-of-a-kind hospitality venue, likely located on a rooftop or elevated space, catering to guests seeking an elevated dining, entertainment, or event experience. Our team is dedicated to providing an exceptional and unforgettable experience for every guest who walks through our doors.
Job Summary
As the Assistant General Manager, you will play a crucial role in leading our front-of-house team and ensuring the smooth and efficient operation of our unique venue. You will be responsible for overseeing the customer-facing aspects of the business, driving sales and revenue, and maintaining the highest standards of guest satisfaction.
Key Responsibilities
- Manage and lead the front-of-house team, including servers, bartenders, and hosts
- Ensure exceptional customer service and a seamless guest experience
- Oversee the day-to-day operations of the venue, including scheduling, inventory management, and budgeting
- Collaborate with the General Manager to develop and implement strategic plans for growth and improvement
- Identify and implement sales and marketing initiatives to drive revenue
- Provide training and development opportunities for the front-of-house team
- Serve as a brand ambassador, fostering a positive and engaging atmosphere for our guests
Qualifications
- Minimum 3 years of experience in a senior-level front-of-house or operations role within the hospitality industry
- Proven track record of leading and motivating customer-facing teams
- Exceptional customer service and sales skills
- Strong problem-solving, decision-making, and conflict resolution abilities
- Proficient in inventory management, budgeting, and financial reporting
- Excellent communication and interpersonal skills
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays
Compensation and Benefits
This position offers a competitive salary, as well as a comprehensive benefits package.
Equal Opportunity Statement
Our company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.
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