Overview
We are seeking a dedicated and organized Optometric Assistant to join our healthcare team. This vital role involves managing patient interactions, coordinating appointments, and ensuring a smooth flow of communication between patients and Doctors. The ideal candidate will have experience in Optical office settings, familiarity with electronic medical records, and excellent interpersonal skills to provide compassionate patient support. This position offers an opportunity to contribute to quality patient care in a professional and collaborative environment.
Duties
- Greet patients and assist with check-in procedures in a courteous and professional manner
- Schedule, confirm, and reschedule patient appointments using electronic medical records systems
- Collect and verify patient information, insurance details, and update records accurately
- Communicate effectively with patients regarding treatment plans, appointment reminders, and follow-up care
- Collaborate with Doctors to ensure timely patient flow and efficient office operations
- Maintain confidentiality of patient information in compliance with HIPAA regulations
- Assist with billing inquiries and insurance processing as needed
- Manage incoming calls, emails, and correspondence related to patient care
Requirements
- Prior experience in a medical office setting is preferred
- Knowledge of medical terminology is highly desirable
- Proficiency with electronic medical records (EMR) systems is essential
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to handle sensitive information discreetly and professionally
- Office experience that demonstrates multitasking abilities and efficiency
- Familiarity with optical office procedures is a plus
This role is integral to delivering exceptional patient experiences while supporting the clinical team. We value candidates who are proactive, compassionate, and committed to maintaining high standards of healthcare service delivery.
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
