Job description
Industrial Plastics & Paints is hiring a part-time Customer Service Representative (CSR). This person will work directly with customers in-store to serve their needs at our Richmond, BC branch. Saturday availability is mandatory.
The ideal candidate has great communication skills, experience working with the general public in a sales or retail customer-service role.
Our most successful employees enjoy problem solving and are makers themselves with personal experience using the type of products we stock and sell.
We are eager to help you learn and train on the specifics of our products, if you are able to think quickly on your feet and are flexible to a wide-range of retail job demands.
To be successful in this role, you will need to:
- Enjoy working with the public
- Genuinely care about providing our customers with technical assistance in selecting the best product solution.
- Have a professional, direct and courteous style
- Take initiative and work well as part of a team
- Safely operate shop equipment while adhering to all company safety policies and procedures
- Be respectful, direct and make decisions in the best interest of the customer.
- Part-time availability only; Saturday availability is required.
Capabilities:
- This position requires ability to lift up to 50-55 lbs, unassisted and safely climb ladders while following safe work practices.
- Ask detailed application questions to customers to provide technical guidance and advice about product solutions for their project need.
- Handle Cash and use POS to enter sales transactions.
- Read and follow blueprints and drawings.
- Create detailed hand-sketches with dimensions from customer's verbal instructions.
Essential Skills:
- Outgoing Positive Attitude
- Oral Communication in English
- Basic Math
- Computer Literacy
- Able to problem solve
- Able to be task efficient and organized.
- Work with personal accountability and self-motivation
We are looking for team-members who are excellent communicators, care about the customer experience and are passionate about making things with professional-grade products used to achieve professional results.
Industrial Plastics & Paints (IPP) is a retail brand owned and operated by Redwood Plastics & Rubber. We have been a trusted source for plastics, paints, resins, and composite materials for makers, manufacturers, artists, educators, and professional tradespeople throughout Western Canada. We have a proud history, with over 70 years providing industrial plastics to our customers in Canada. The foundation of our company is our people; Our people care about the customers’ experience and are passionate about making things with professional-grade products used to achieve professional results. As a company, we pride ourselves on our strong partnerships with our vendors, leaders in their markets innovating solutions.
We are looking for people who want to grow their careers and their professional responsibility with us. If you are the type of person who loves making things, is fascinated by technical products and loves to share your experience then you might be a good fit to join our amazing team.
OUR LOCATIONS: We operate from the following locations in Western Canada.
Corporate Stores: Kelowna, Victoria, Richmond, Mission.
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits:
Ability to commute/relocate:
- Richmond, BC V6V 3C3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Would you be available to work on Saturdays?
Experience:
- Retail Customer service: 1 year (required)
- Customer Service OR Industrial Sales: 1 year (required)
Language:
- and Writes English to native level of competency (required)
Work Location: In person
